Total complaints
1
Filed since The
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but that it has not been fully transferred/opened yet's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since The
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but that it has not been fully transferred/opened yet's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I called the Citi security department to follow up. The agent notified me that the letter I was supposed to have received the previous day was related to the billing disputes department ( not the security department ) | 1 |
| State | Complaints |
|---|---|
| ( 4 ) that it may take up to one billing cycle for the Security department to re-open the case | 1 |
| Issue | Complaints |
|---|---|
| ( 2 ) that this case will be handled by the security department ( not billing disputes ) | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but that it has not been fully transferred/opened yet has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The next d, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but that it has not been fully transferred/opened yet reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called the Citi security department to follow up. The agent notified me that the letter I was supposed to have received the previous day was related to the billing disputes department ( not the security department )", and the single most common underlying issue is "( 2 ) that this case will be handled by the security department ( not billing disputes )".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but that it has not been fully transferred/opened yet: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but that it has not been fully transferred/opened yet has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but that it has not been fully transferred/opened yet has a 0% timely response rate to CFPB complaints.
The most common issue reported against but that it has not been fully transferred/opened yet is "( 2 ) that this case will be handled by the security department ( not billing disputes )" in the "I called the Citi security department to follow up. The agent notified me that the letter I was supposed to have received the previous day was related to the billing disputes department ( not the security department )" product category.
Read our methodology — how this data is sourced, computed, and verified.