Total complaints
1
Filed since Date
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but since they are unable to fulfill the task Im asking they just state that they can refer me back to the department where I can reapply. I really dont want to have to reapply because this account has everything for me and since things have changed over time I know I wont receive the same credit limit or benefits that I had originally. Thus's complaint history from CFPB public records. 1 consumers have filed complaints since Date. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Date
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but since they are unable to fulfill the task Im asking they just state that they can refer me back to the department where I can reapply. I really dont want to have to reapply because this account has everything for me and since things have changed over time I know I wont receive the same credit limit or benefits that I had originally. Thus's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I called and contacted customer service and unfortunately the rep that I had spoke to was unable to provide me a definitive answer. She was unsure and couldnt even provide me with information regarding to whom I needed to contact or speak with. After trying to reopen my account herself she needed to reach out to the Fraud department who informed her that the account couldnt be reopened and there was no supervisor who could do so. I stated that I understood what she was saying because the previous reps whom I spoken to attempted to do so and then reiterated that they advised me to send a written statement requesting my account to be reopened. Also I inquired as to whether or not the response she received from the Fraud department was current and from the Executive Response Unit but she responded that there were no notes so she was unsure. As per my previous conversations with reps | 1 |
| State | Complaints |
|---|---|
| I understand that the representatives are unable to reopen my account | 1 |
| Issue | Complaints |
|---|---|
| South Dakota XXXX With that said | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but since they are unable to fulfill the task Im asking they just state that they can refer me back to the department where I can reapply. I really dont want to have to reapply because this account has everything for me and since things have changed over time I know I wont receive the same credit limit or benefits that I had originally. Thus has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Date, and the most recent logged activity is Date : XX/, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but since they are unable to fulfill the task Im asking they just state that they can refer me back to the department where I can reapply. I really dont want to have to reapply because this account has everything for me and since things have changed over time I know I wont receive the same credit limit or benefits that I had originally. Thus reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called and contacted customer service and unfortunately the rep that I had spoke to was unable to provide me a definitive answer. She was unsure and couldnt even provide me with information regarding to whom I needed to contact or speak with. After trying to reopen my account herself she needed to reach out to the Fraud department who informed her that the account couldnt be reopened and there was no supervisor who could do so. I stated that I understood what she was saying because the previous reps whom I spoken to attempted to do so and then reiterated that they advised me to send a written statement requesting my account to be reopened. Also I inquired as to whether or not the response she received from the Fraud department was current and from the Executive Response Unit but she responded that there were no notes so she was unsure. As per my previous conversations with reps", and the single most common underlying issue is "South Dakota XXXX With that said".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but since they are unable to fulfill the task Im asking they just state that they can refer me back to the department where I can reapply. I really dont want to have to reapply because this account has everything for me and since things have changed over time I know I wont receive the same credit limit or benefits that I had originally. Thus: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but since they are unable to fulfill the task Im asking they just state that they can refer me back to the department where I can reapply. I really dont want to have to reapply because this account has everything for me and since things have changed over time I know I wont receive the same credit limit or benefits that I had originally. Thus has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but since they are unable to fulfill the task Im asking they just state that they can refer me back to the department where I can reapply. I really dont want to have to reapply because this account has everything for me and since things have changed over time I know I wont receive the same credit limit or benefits that I had originally. Thus has a 0% timely response rate to CFPB complaints.
The most common issue reported against but since they are unable to fulfill the task Im asking they just state that they can refer me back to the department where I can reapply. I really dont want to have to reapply because this account has everything for me and since things have changed over time I know I wont receive the same credit limit or benefits that I had originally. Thus is "South Dakota XXXX With that said" in the "I called and contacted customer service and unfortunately the rep that I had spoke to was unable to provide me a definitive answer. She was unsure and couldnt even provide me with information regarding to whom I needed to contact or speak with. After trying to reopen my account herself she needed to reach out to the Fraud department who informed her that the account couldnt be reopened and there was no supervisor who could do so. I stated that I understood what she was saying because the previous reps whom I spoken to attempted to do so and then reiterated that they advised me to send a written statement requesting my account to be reopened. Also I inquired as to whether or not the response she received from the Fraud department was current and from the Executive Response Unit but she responded that there were no notes so she was unsure. As per my previous conversations with reps" product category.
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