but she hung up the call on me. I called the number back and asked to speak with the manager on my case since the representative was rude. The manager I spoke with was equally awful. I explained the situation to the manager

What the CFPB Record Shows About but she hung up the call on me. I called the number back and asked to speak with the manager on my case since the representative was rude. The manager I spoke with was equally awful. I explained the situation to the manager

but she hung up the call on me. I called the number back and asked to speak with the manager on my case since the representative was rude. The manager I spoke with was equally awful. I explained the situation to the manager has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Come, and the most recent logged activity is Come XX/XX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but she hung up the call on me. I called the number back and asked to speak with the manager on my case since the representative was rude. The manager I spoke with was equally awful. I explained the situation to the manager reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received an email from Genesis notifying me that I was submitted to collections for the {$760.00}. I called Genesis on XX/XX/XXXX to inquire about the collection. I spoke with a lady on a recorded line and explained my situation. One of the first things she told me was that XXXX XXXX was unable to contact me via mail because they did not have my forwarding address. I told her that it was false because I gave my forwarding address in writing and in person to the management. After I explained to her what the agreement entailed", and the single most common underlying issue is "she threw out the statement that I was arguing that I wanted to pay more than what was reported to them. She further grew frustrated".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but she hung up the call on me. I called the number back and asked to speak with the manager on my case since the representative was rude. The manager I spoke with was equally awful. I explained the situation to the manager: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.