but she again said she could do nothing. I asked to speak with a manager and she advised me that they were out to lunch.

What the CFPB Record Shows About but she again said she could do nothing. I asked to speak with a manager and she advised me that they were out to lunch.

but she again said she could do nothing. I asked to speak with a manager and she advised me that they were out to lunch. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I im, and the most recent logged activity is I immediat, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but she again said she could do nothing. I asked to speak with a manager and she advised me that they were out to lunch. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "because the employee I spoke to in XXXX advised she was going to remove all late fees. I spoke with the employee/supervisor XXXX", and the single most common underlying issue is "even if it was there fault. I explained to her that I was told months ago it would be removed from my account".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but she again said she could do nothing. I asked to speak with a manager and she advised me that they were out to lunch.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.