Total complaints
1
Filed since For
2026 data Public-data reference. official source
but not the personal account
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but not the personal account's complaint history from CFPB public records. 1 consumers have filed complaints since For . The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
For
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
but not the personal account complaint mix by product
- I am 1 100.0% – 0% relief
How but not the personal account's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I am not disputing that the payment was late due to the APR change. I am stating that I was not notified of the minimum payment change. It is stated in the response that I still had access to Online Banking. As I stated in the complaint | 1 |
Top States
| State | Complaints |
|---|---|
| so I was not aware of the payment change. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I tried to access Online Banking and could not. I contacted Bank of America and a rep told me because the accounts we closed | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About but not the personal account
but not the personal account has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to For , and the most recent logged activity is For clarif, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but not the personal account reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I am not disputing that the payment was late due to the APR change. I am stating that I was not notified of the minimum payment change. It is stated in the response that I still had access to Online Banking. As I stated in the complaint", and the single most common underlying issue is "I tried to access Online Banking and could not. I contacted Bank of America and a rep told me because the accounts we closed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but not the personal account: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does but not the personal account have?
but not the personal account has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does but not the personal account respond to complaints on time?
but not the personal account has a 0% timely response rate to CFPB complaints.
What is the most common complaint about but not the personal account?
The most common issue reported against but not the personal account is "I tried to access Online Banking and could not. I contacted Bank of America and a rep told me because the accounts we closed" in the "I am not disputing that the payment was late due to the APR change. I am stating that I was not notified of the minimum payment change. It is stated in the response that I still had access to Online Banking. As I stated in the complaint" product category.
Read our methodology — how this data is sourced, computed, and verified.
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