but no one is really working on it. I called yesterday and after waiting two hours to talk to someone

What the CFPB Record Shows About but no one is really working on it. I called yesterday and after waiting two hours to talk to someone

but no one is really working on it. I called yesterday and after waiting two hours to talk to someone has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Firs, and the most recent logged activity is First off, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but no one is really working on it. I called yesterday and after waiting two hours to talk to someone reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I want to explain the lack of customer service skills BOA representatives have. They literally will not answer your call for up to an hour", and the single most common underlying issue is "know that you will be waiting on the phone for a ridiculous amount of time. That is unacceptable. The representatives have been giving me the run around about the dispute. One rep in particular".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but no one is really working on it. I called yesterday and after waiting two hours to talk to someone: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.