Total complaints
1
Filed since In X
2026 data Public-data reference. official source
but neither one has been done. The other reporting agencies also sent me a statement saying that they placed an extended fraud alert on my report just as Experian did but Experian did not. The other two agencies also contact each other as well so there is no excuse as to why Experian is the only one that did not get the memo! They told me the alerts were added and there was nothing more needed to be done on my part. When i saw new fraudulent activity on the Experian report by an account named ( XXXX ) I sent all the same documentation again certified to Experian and filed new disputes on the XXXX activity in XXXX on my Experian report. To this day they have not removed it. And they have still not placed an extended fraud alert nor freeze on my account. I tried to do it online as well as upload all the same documents a 3rd time but their site will not let the uploaded documents go through. You also can not get through by phone due to high call volume as you will just leave phone on speaker for the entire day only to be hung up on hours and hours later. Nor can i place a freeze it just give me an error to try back again later
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but neither one has been done. The other reporting agencies also sent me a statement saying that they placed an extended fraud alert on my report just as Experian did but Experian did not. The other two agencies also contact each other as well so there is no excuse as to why Experian is the only one that did not get the memo! They told me the alerts were added and there was nothing more needed to be done on my part. When i saw new fraudulent activity on the Experian report by an account named ( XXXX ) I sent all the same documentation again certified to Experian and filed new disputes on the XXXX activity in XXXX on my Experian report. To this day they have not removed it. And they have still not placed an extended fraud alert nor freeze on my account. I tried to do it online as well as upload all the same documents a 3rd time but their site will not let the uploaded documents go through. You also can not get through by phone due to high call volume as you will just leave phone on speaker for the entire day only to be hung up on hours and hours later. Nor can i place a freeze it just give me an error to try back again later's complaint history from CFPB public records. 1 consumers have filed complaints since In X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
In X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
but neither one has been done. The other reporting agencies also sent me a statement saying that they placed an extended fraud alert on my report just as Experian did but Experian did not. The other two agencies also contact each other as well so there is no excuse as to why Experian is the only one that did not get the memo! They told me the alerts were added and there was nothing more needed to be done on my part. When i saw new fraudulent activity on the Experian report by an account named ( XXXX ) I sent all the same documentation again certified to Experian and filed new disputes on the XXXX activity in XXXX on my Experian report. To this day they have not removed it. And they have still not placed an extended fraud alert nor freeze on my account. I tried to do it online as well as upload all the same documents a 3rd time but their site will not let the uploaded documents go through. You also can not get through by phone due to high call volume as you will just leave phone on speaker for the entire day only to be hung up on hours and hours later. Nor can i place a freeze it just give me an error to try back again later complaint mix by product
- Deputy XXXX 1 100.0% – 0% relief
How but neither one has been done. The other reporting agencies also sent me a statement saying that they placed an extended fraud alert on my report just as Experian did but Experian did not. The other two agencies also contact each other as well so there is no excuse as to why Experian is the only one that did not get the memo! They told me the alerts were added and there was nothing more needed to be done on my part. When i saw new fraudulent activity on the Experian report by an account named ( XXXX ) I sent all the same documentation again certified to Experian and filed new disputes on the XXXX activity in XXXX on my Experian report. To this day they have not removed it. And they have still not placed an extended fraud alert nor freeze on my account. I tried to do it online as well as upload all the same documents a 3rd time but their site will not let the uploaded documents go through. You also can not get through by phone due to high call volume as you will just leave phone on speaker for the entire day only to be hung up on hours and hours later. Nor can i place a freeze it just give me an error to try back again later's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Deputy XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| yet I had no problem placing a freeze with the other 2 reporting agencies. I have tried for days and days to find out how i can send an email to upload the documents again because i have sent them certified twice by mail and have the receipt signed for but to this date i still have the unauthorized XXXX accounts on my report with no freeze and no way to protect my account because i can not get them to add an extended Alert. And they tell me that the XXXX listing has not been removed. It just stays in Pending mode. The only thing i was able to do my self on their site is an initial alert. I NEED HELP my credit score is dropping due to countless credit inquiries coming through and i can not get them to help me. I want to know what my rights are. I can send you all these documents via email. I had originally filed with the XXXX report # XXXX please advise me if i should be contacting them again as well. XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,773XX,,Consent provided,Web,2021-01-15,Closed with non-monetary relief,Yes,N/A,4041887 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| copies of utility bill and a 1099 tax for showing my social security number. This was end of XX/XX/2020. I received statements and correspondence back from the credit reporting agencies and the store that the XXXX was removed from my credit report. All 3 credit reporting agencies sent me documents stating that initial as well as extended fraud alerts were added to my reports. In XXXX this year i checked my credit reports. On the Experian credit reporting agency i saw a new fraudulent unauthorized activity on a bank called AFFIRM which was not opened by me and not authorized by me as well as numerous credit inquiries which reduced my credit score greatly. THERE WAS NO FREEZE ON MY REPORT NOR ANY INITIAL OR EXTENDED FRAUD ALERT EVER PLACED though Experian sent me a statement saying that they did! Now due to Experians negligence i now had a new fraud activity on my report | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About but neither one has been done. The other reporting agencies also sent me a statement saying that they placed an extended fraud alert on my report just as Experian did but Experian did not. The other two agencies also contact each other as well so there is no excuse as to why Experian is the only one that did not get the memo! They told me the alerts were added and there was nothing more needed to be done on my part. When i saw new fraudulent activity on the Experian report by an account named ( XXXX ) I sent all the same documentation again certified to Experian and filed new disputes on the XXXX activity in XXXX on my Experian report. To this day they have not removed it. And they have still not placed an extended fraud alert nor freeze on my account. I tried to do it online as well as upload all the same documents a 3rd time but their site will not let the uploaded documents go through. You also can not get through by phone due to high call volume as you will just leave phone on speaker for the entire day only to be hung up on hours and hours later. Nor can i place a freeze it just give me an error to try back again later
but neither one has been done. The other reporting agencies also sent me a statement saying that they placed an extended fraud alert on my report just as Experian did but Experian did not. The other two agencies also contact each other as well so there is no excuse as to why Experian is the only one that did not get the memo! They told me the alerts were added and there was nothing more needed to be done on my part. When i saw new fraudulent activity on the Experian report by an account named ( XXXX ) I sent all the same documentation again certified to Experian and filed new disputes on the XXXX activity in XXXX on my Experian report. To this day they have not removed it. And they have still not placed an extended fraud alert nor freeze on my account. I tried to do it online as well as upload all the same documents a 3rd time but their site will not let the uploaded documents go through. You also can not get through by phone due to high call volume as you will just leave phone on speaker for the entire day only to be hung up on hours and hours later. Nor can i place a freeze it just give me an error to try back again later has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XXXX i , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but neither one has been done. The other reporting agencies also sent me a statement saying that they placed an extended fraud alert on my report just as Experian did but Experian did not. The other two agencies also contact each other as well so there is no excuse as to why Experian is the only one that did not get the memo! They told me the alerts were added and there was nothing more needed to be done on my part. When i saw new fraudulent activity on the Experian report by an account named ( XXXX ) I sent all the same documentation again certified to Experian and filed new disputes on the XXXX activity in XXXX on my Experian report. To this day they have not removed it. And they have still not placed an extended fraud alert nor freeze on my account. I tried to do it online as well as upload all the same documents a 3rd time but their site will not let the uploaded documents go through. You also can not get through by phone due to high call volume as you will just leave phone on speaker for the entire day only to be hung up on hours and hours later. Nor can i place a freeze it just give me an error to try back again later reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Deputy XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX", and the single most common underlying issue is "copies of utility bill and a 1099 tax for showing my social security number. This was end of XX/XX/2020. I received statements and correspondence back from the credit reporting agencies and the store that the XXXX was removed from my credit report. All 3 credit reporting agencies sent me documents stating that initial as well as extended fraud alerts were added to my reports. In XXXX this year i checked my credit reports. On the Experian credit reporting agency i saw a new fraudulent unauthorized activity on a bank called AFFIRM which was not opened by me and not authorized by me as well as numerous credit inquiries which reduced my credit score greatly. THERE WAS NO FREEZE ON MY REPORT NOR ANY INITIAL OR EXTENDED FRAUD ALERT EVER PLACED though Experian sent me a statement saying that they did! Now due to Experians negligence i now had a new fraud activity on my report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but neither one has been done. The other reporting agencies also sent me a statement saying that they placed an extended fraud alert on my report just as Experian did but Experian did not. The other two agencies also contact each other as well so there is no excuse as to why Experian is the only one that did not get the memo! They told me the alerts were added and there was nothing more needed to be done on my part. When i saw new fraudulent activity on the Experian report by an account named ( XXXX ) I sent all the same documentation again certified to Experian and filed new disputes on the XXXX activity in XXXX on my Experian report. To this day they have not removed it. And they have still not placed an extended fraud alert nor freeze on my account. I tried to do it online as well as upload all the same documents a 3rd time but their site will not let the uploaded documents go through. You also can not get through by phone due to high call volume as you will just leave phone on speaker for the entire day only to be hung up on hours and hours later. Nor can i place a freeze it just give me an error to try back again later: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Frequently Asked Questions
How many CFPB complaints does but neither one has been done. The other reporting agencies also sent me a statement saying that they placed an extended fraud alert on my report just as Experian did but Experian did not. The other two agencies also contact each other as well so there is no excuse as to why Experian is the only one that did not get the memo! They told me the alerts were added and there was nothing more needed to be done on my part. When i saw new fraudulent activity on the Experian report by an account named ( XXXX ) I sent all the same documentation again certified to Experian and filed new disputes on the XXXX activity in XXXX on my Experian report. To this day they have not removed it. And they have still not placed an extended fraud alert nor freeze on my account. I tried to do it online as well as upload all the same documents a 3rd time but their site will not let the uploaded documents go through. You also can not get through by phone due to high call volume as you will just leave phone on speaker for the entire day only to be hung up on hours and hours later. Nor can i place a freeze it just give me an error to try back again later have?
but neither one has been done. The other reporting agencies also sent me a statement saying that they placed an extended fraud alert on my report just as Experian did but Experian did not. The other two agencies also contact each other as well so there is no excuse as to why Experian is the only one that did not get the memo! They told me the alerts were added and there was nothing more needed to be done on my part. When i saw new fraudulent activity on the Experian report by an account named ( XXXX ) I sent all the same documentation again certified to Experian and filed new disputes on the XXXX activity in XXXX on my Experian report. To this day they have not removed it. And they have still not placed an extended fraud alert nor freeze on my account. I tried to do it online as well as upload all the same documents a 3rd time but their site will not let the uploaded documents go through. You also can not get through by phone due to high call volume as you will just leave phone on speaker for the entire day only to be hung up on hours and hours later. Nor can i place a freeze it just give me an error to try back again later has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does but neither one has been done. The other reporting agencies also sent me a statement saying that they placed an extended fraud alert on my report just as Experian did but Experian did not. The other two agencies also contact each other as well so there is no excuse as to why Experian is the only one that did not get the memo! They told me the alerts were added and there was nothing more needed to be done on my part. When i saw new fraudulent activity on the Experian report by an account named ( XXXX ) I sent all the same documentation again certified to Experian and filed new disputes on the XXXX activity in XXXX on my Experian report. To this day they have not removed it. And they have still not placed an extended fraud alert nor freeze on my account. I tried to do it online as well as upload all the same documents a 3rd time but their site will not let the uploaded documents go through. You also can not get through by phone due to high call volume as you will just leave phone on speaker for the entire day only to be hung up on hours and hours later. Nor can i place a freeze it just give me an error to try back again later respond to complaints on time?
but neither one has been done. The other reporting agencies also sent me a statement saying that they placed an extended fraud alert on my report just as Experian did but Experian did not. The other two agencies also contact each other as well so there is no excuse as to why Experian is the only one that did not get the memo! They told me the alerts were added and there was nothing more needed to be done on my part. When i saw new fraudulent activity on the Experian report by an account named ( XXXX ) I sent all the same documentation again certified to Experian and filed new disputes on the XXXX activity in XXXX on my Experian report. To this day they have not removed it. And they have still not placed an extended fraud alert nor freeze on my account. I tried to do it online as well as upload all the same documents a 3rd time but their site will not let the uploaded documents go through. You also can not get through by phone due to high call volume as you will just leave phone on speaker for the entire day only to be hung up on hours and hours later. Nor can i place a freeze it just give me an error to try back again later has a 0% timely response rate to CFPB complaints.
What is the most common complaint about but neither one has been done. The other reporting agencies also sent me a statement saying that they placed an extended fraud alert on my report just as Experian did but Experian did not. The other two agencies also contact each other as well so there is no excuse as to why Experian is the only one that did not get the memo! They told me the alerts were added and there was nothing more needed to be done on my part. When i saw new fraudulent activity on the Experian report by an account named ( XXXX ) I sent all the same documentation again certified to Experian and filed new disputes on the XXXX activity in XXXX on my Experian report. To this day they have not removed it. And they have still not placed an extended fraud alert nor freeze on my account. I tried to do it online as well as upload all the same documents a 3rd time but their site will not let the uploaded documents go through. You also can not get through by phone due to high call volume as you will just leave phone on speaker for the entire day only to be hung up on hours and hours later. Nor can i place a freeze it just give me an error to try back again later?
The most common issue reported against but neither one has been done. The other reporting agencies also sent me a statement saying that they placed an extended fraud alert on my report just as Experian did but Experian did not. The other two agencies also contact each other as well so there is no excuse as to why Experian is the only one that did not get the memo! They told me the alerts were added and there was nothing more needed to be done on my part. When i saw new fraudulent activity on the Experian report by an account named ( XXXX ) I sent all the same documentation again certified to Experian and filed new disputes on the XXXX activity in XXXX on my Experian report. To this day they have not removed it. And they have still not placed an extended fraud alert nor freeze on my account. I tried to do it online as well as upload all the same documents a 3rd time but their site will not let the uploaded documents go through. You also can not get through by phone due to high call volume as you will just leave phone on speaker for the entire day only to be hung up on hours and hours later. Nor can i place a freeze it just give me an error to try back again later is "copies of utility bill and a 1099 tax for showing my social security number. This was end of XX/XX/2020. I received statements and correspondence back from the credit reporting agencies and the store that the XXXX was removed from my credit report. All 3 credit reporting agencies sent me documents stating that initial as well as extended fraud alerts were added to my reports. In XXXX this year i checked my credit reports. On the Experian credit reporting agency i saw a new fraudulent unauthorized activity on a bank called AFFIRM which was not opened by me and not authorized by me as well as numerous credit inquiries which reduced my credit score greatly. THERE WAS NO FREEZE ON MY REPORT NOR ANY INITIAL OR EXTENDED FRAUD ALERT EVER PLACED though Experian sent me a statement saying that they did! Now due to Experians negligence i now had a new fraud activity on my report" in the "Deputy XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX" product category.
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