Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but my request was denied. XXXX advised that I could call back's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but my request was denied. XXXX advised that I could call back's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received a late payment notice via email. I contacted customer service by phone and was told to disregard the email | 1 |
| State | Complaints |
|---|---|
| or I could wait for a supervisor to return my call within two business days. I ended the call with XXXX and called back to customer service. This time | 1 |
| Issue | Complaints |
|---|---|
| when I logged into my account to make a payment I noticed a late fee was assessed on XX/XX/XXXX. I contacted customer service and spoke with XXXX. I spent over 30 min. on the phone with XXXX. She quoted me three different amounts as being due on XX/XX/XXXX : {$6.00} | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but my request was denied. XXXX advised that I could call back has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but my request was denied. XXXX advised that I could call back reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a late payment notice via email. I contacted customer service by phone and was told to disregard the email", and the single most common underlying issue is "when I logged into my account to make a payment I noticed a late fee was assessed on XX/XX/XXXX. I contacted customer service and spoke with XXXX. I spent over 30 min. on the phone with XXXX. She quoted me three different amounts as being due on XX/XX/XXXX : {$6.00}".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but my request was denied. XXXX advised that I could call back: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but my request was denied. XXXX advised that I could call back has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but my request was denied. XXXX advised that I could call back has a 0% timely response rate to CFPB complaints.
The most common issue reported against but my request was denied. XXXX advised that I could call back is "when I logged into my account to make a payment I noticed a late fee was assessed on XX/XX/XXXX. I contacted customer service and spoke with XXXX. I spent over 30 min. on the phone with XXXX. She quoted me three different amounts as being due on XX/XX/XXXX : {$6.00}" in the "I received a late payment notice via email. I contacted customer service by phone and was told to disregard the email" product category.
Read our methodology — how this data is sourced, computed, and verified.