but magically our payoff request wasn't received until a week after the calls started. There are other complaints on BBB of the same thing happening to other customers. This leads me to assume this is a predatory tactic that places people in very difficult positions as it delays and postpones closings on mortgages which are tremendously stressful and require grand orchestration from multiple families

What the CFPB Record Shows About but magically our payoff request wasn't received until a week after the calls started. There are other complaints on BBB of the same thing happening to other customers. This leads me to assume this is a predatory tactic that places people in very difficult positions as it delays and postpones closings on mortgages which are tremendously stressful and require grand orchestration from multiple families

but magically our payoff request wasn't received until a week after the calls started. There are other complaints on BBB of the same thing happening to other customers. This leads me to assume this is a predatory tactic that places people in very difficult positions as it delays and postpones closings on mortgages which are tremendously stressful and require grand orchestration from multiple families has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Some, and the most recent logged activity is Somehow Vi, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but magically our payoff request wasn't received until a week after the calls started. There are other complaints on BBB of the same thing happening to other customers. This leads me to assume this is a predatory tactic that places people in very difficult positions as it delays and postpones closings on mortgages which are tremendously stressful and require grand orchestration from multiple families reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "this seems to not be an acceptable request for their company. If that's the case", and the single most common underlying issue is "to which they agreed via phone".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but magically our payoff request wasn't received until a week after the calls started. There are other complaints on BBB of the same thing happening to other customers. This leads me to assume this is a predatory tactic that places people in very difficult positions as it delays and postpones closings on mortgages which are tremendously stressful and require grand orchestration from multiple families: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.