Total complaints
1
Filed since Afte
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but it has been over 3 weeks with no response.'s complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Afte
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but it has been over 3 weeks with no response.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| a couple billing cycles passed and still had not received the 50K bonus points. Upon contacting Citi about this | 1 |
| Issue | Complaints |
|---|---|
| ( 2 ) it is against federal law to award me the points even if I was told something in error by a prior representative '' | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but it has been over 3 weeks with no response. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After meet, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but it has been over 3 weeks with no response. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "a couple billing cycles passed and still had not received the 50K bonus points. Upon contacting Citi about this", and the single most common underlying issue is "( 2 ) it is against federal law to award me the points even if I was told something in error by a prior representative ''".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but it has been over 3 weeks with no response.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but it has been over 3 weeks with no response. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but it has been over 3 weeks with no response. has a 0% timely response rate to CFPB complaints.
The most common issue reported against but it has been over 3 weeks with no response. is "( 2 ) it is against federal law to award me the points even if I was told something in error by a prior representative ''" in the "a couple billing cycles passed and still had not received the 50K bonus points. Upon contacting Citi about this" product category.
Read our methodology — how this data is sourced, computed, and verified.