Total complaints
1
Filed since d by
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but I should not be penalized for a debt that no one can substantiate. The companys actions appear to be stalling and do not satisfy the Fair Credit Reporting Acts requirements for verification.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK's complaint history from CFPB public records. 1 consumers have filed complaints since d by. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since d by
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but I should not be penalized for a debt that no one can substantiate. The companys actions appear to be stalling and do not satisfy the Fair Credit Reporting Acts requirements for verification.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| instead of providing documentation or verification | 1 |
| State | Complaints |
|---|---|
| N.A.,AP,XXXXX,Servicemember,Consent provided,Web,2025-08-22,Closed with non-monetary relief,Yes,N/A,15460940 | 1 |
| Issue | Complaints |
|---|---|
| making verification impossible. Changing the status to Closed continues to leave derogatory information on my credit history without proof of validity. This is unfair | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but I should not be penalized for a debt that no one can substantiate. The companys actions appear to be stalling and do not satisfy the Fair Credit Reporting Acts requirements for verification.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to d by, and the most recent logged activity is d by Macys, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but I should not be penalized for a debt that no one can substantiate. The companys actions appear to be stalling and do not satisfy the Fair Credit Reporting Acts requirements for verification.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "instead of providing documentation or verification", and the single most common underlying issue is "making verification impossible. Changing the status to Closed continues to leave derogatory information on my credit history without proof of validity. This is unfair".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but I should not be penalized for a debt that no one can substantiate. The companys actions appear to be stalling and do not satisfy the Fair Credit Reporting Acts requirements for verification.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but I should not be penalized for a debt that no one can substantiate. The companys actions appear to be stalling and do not satisfy the Fair Credit Reporting Acts requirements for verification.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but I should not be penalized for a debt that no one can substantiate. The companys actions appear to be stalling and do not satisfy the Fair Credit Reporting Acts requirements for verification.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has a 0% timely response rate to CFPB complaints.
The most common issue reported against but I should not be penalized for a debt that no one can substantiate. The companys actions appear to be stalling and do not satisfy the Fair Credit Reporting Acts requirements for verification.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK is "making verification impossible. Changing the status to Closed continues to leave derogatory information on my credit history without proof of validity. This is unfair" in the "instead of providing documentation or verification" product category.
Read our methodology — how this data is sourced, computed, and verified.