but I never switched it and I hadn't received anything recently. She didn't say anything. After a while on the phone with her and her telling me she filed a request to reopen my account

What the CFPB Record Shows About but I never switched it and I hadn't received anything recently. She didn't say anything. After a while on the phone with her and her telling me she filed a request to reopen my account

but I never switched it and I hadn't received anything recently. She didn't say anything. After a while on the phone with her and her telling me she filed a request to reopen my account has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I wa, and the most recent logged activity is I was then, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but I never switched it and I hadn't received anything recently. She didn't say anything. After a while on the phone with her and her telling me she filed a request to reopen my account reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "a Fraud Account supervisor. I had to explain the entire story again to her", and the single most common underlying issue is "and told her that I was told my account was originally closed because of a fraudulent application. She thought that was very strange since my account was already open for so long. She also did not know why my card was changed but tried to tell me that Citi occasionally sends updated cards and that's what happened and why the cards had the same numbers. I told her I never got any warning and she said it would've been on my statement".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but I never switched it and I hadn't received anything recently. She didn't say anything. After a while on the phone with her and her telling me she filed a request to reopen my account: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.