but I have received calls from your new associate since then who can not do anything buy relay information that you all have decided. Not give you information and feedback to improve or resolve. You said the online figure is due to late fees then admitted that were no late fees. So why total due discrepancy between online and statements? Why was the online inaccurate and caused me to pay more than I needed to despite several calls to clear things up with your customer service? 4th request : 1 ) You all repeatedly wanted me to reach out to my SPOC but they did not respond. And then when I ask repeatedly for them to reach out to me

What the CFPB Record Shows About but I have received calls from your new associate since then who can not do anything buy relay information that you all have decided. Not give you information and feedback to improve or resolve. You said the online figure is due to late fees then admitted that were no late fees. So why total due discrepancy between online and statements? Why was the online inaccurate and caused me to pay more than I needed to despite several calls to clear things up with your customer service? 4th request : 1 ) You all repeatedly wanted me to reach out to my SPOC but they did not respond. And then when I ask repeatedly for them to reach out to me

but I have received calls from your new associate since then who can not do anything buy relay information that you all have decided. Not give you information and feedback to improve or resolve. You said the online figure is due to late fees then admitted that were no late fees. So why total due discrepancy between online and statements? Why was the online inaccurate and caused me to pay more than I needed to despite several calls to clear things up with your customer service? 4th request : 1 ) You all repeatedly wanted me to reach out to my SPOC but they did not respond. And then when I ask repeatedly for them to reach out to me has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to You , and the most recent logged activity is You acknow, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but I have received calls from your new associate since then who can not do anything buy relay information that you all have decided. Not give you information and feedback to improve or resolve. You said the online figure is due to late fees then admitted that were no late fees. So why total due discrepancy between online and statements? Why was the online inaccurate and caused me to pay more than I needed to despite several calls to clear things up with your customer service? 4th request : 1 ) You all repeatedly wanted me to reach out to my SPOC but they did not respond. And then when I ask repeatedly for them to reach out to me reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "which is why we are now on a XXXX request. Now what are you all doing to make up for this customer service issue other than refusing to help a clients record which financial institutions can do", and the single most common underlying issue is "poor customer service and communication? 8th Request I have five questions I look forward to hearing answers to. 1 ) Why were outbound attempts not approved till XX/XX/XXXX when I called my SPOC several times with questions in XXXX of XXXX? 2 ) Why would you give an SPOCs contact information in letters to customers including the winter of last year to reach out to them with several voicemails and they never answer the phone for incoming calls? 3 ) But then say that they also cant make outgoing calls? You ignored my question that I asked before. 4 ) Repeating again".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but I have received calls from your new associate since then who can not do anything buy relay information that you all have decided. Not give you information and feedback to improve or resolve. You said the online figure is due to late fees then admitted that were no late fees. So why total due discrepancy between online and statements? Why was the online inaccurate and caused me to pay more than I needed to despite several calls to clear things up with your customer service? 4th request : 1 ) You all repeatedly wanted me to reach out to my SPOC but they did not respond. And then when I ask repeatedly for them to reach out to me: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.