but I found out this isnt the case. I think they should have done due diligence and at least explored the issue in a timely enough manner that whatever paperwork needed to be corrected could be done.

What the CFPB Record Shows About but I found out this isnt the case. I think they should have done due diligence and at least explored the issue in a timely enough manner that whatever paperwork needed to be corrected could be done.

but I found out this isnt the case. I think they should have done due diligence and at least explored the issue in a timely enough manner that whatever paperwork needed to be corrected could be done. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but I found out this isnt the case. I think they should have done due diligence and at least explored the issue in a timely enough manner that whatever paperwork needed to be corrected could be done. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but that it was all set. In XXXX I was notified via phone call that the deed had my maiden name ( XXXX XXXX & XXXX XXXX ) and that the loan modification was in my married name ( XXXX XXXX ) so they needed a copy of my marriage certificate which I sent that day. I called several times for updates. I was then informed that we would need to start this process all over and I would need to change the name on the deed. I escalated this to superviser level during multiple calls. I was always told they would get back to me and they never did. This process has dragged on for over a year despite our fest attempts to respond to requests in a timely manner. We were notified by a new mortgage servicer in XXXX that they would be acquiring our loan in XXXX. TMS reported our loan as delinquent twice despite assuring us payments didnt need to begin until loan modification finalized. TMS also informed us that the federal Covid protections expired in XXXX. Despite the fact that we had already notarized and returned the documents we were told that they now have no obligation to help us. We had the first negative credit report removed in late XXXX XXXX. About a week ago my credit score dropped dramatically and I see that TMS reported us as XXXX delinquent. We made payments in XXXX", and the single most common underlying issue is "and XXXX this year. We did not make a XXXX payment bc we were told to restart the process and then informed our loan was being transferred. I have spent 40+ hours on the phone ( many in tears ) trying to figure this out. The MA deed website specifically states that names on a deed do not have to be changed for marriage and that it can just be written XXXX XXXX XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but I found out this isnt the case. I think they should have done due diligence and at least explored the issue in a timely enough manner that whatever paperwork needed to be corrected could be done.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.