but I felt like I didn't want to hang up in case the next Chase representative didn't know what was going on and I didn't want to lose our money. By XXXX. I decided I needed to call Chase myself and check to see what was taking so long. I told the man on the phone to call me back in XXXX minutes ( which of course he didn't

What the CFPB Record Shows About but I felt like I didn't want to hang up in case the next Chase representative didn't know what was going on and I didn't want to lose our money. By XXXX. I decided I needed to call Chase myself and check to see what was taking so long. I told the man on the phone to call me back in XXXX minutes ( which of course he didn't

but I felt like I didn't want to hang up in case the next Chase representative didn't know what was going on and I didn't want to lose our money. By XXXX. I decided I needed to call Chase myself and check to see what was taking so long. I told the man on the phone to call me back in XXXX minutes ( which of course he didn't has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX. XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but I felt like I didn't want to hang up in case the next Chase representative didn't know what was going on and I didn't want to lose our money. By XXXX. I decided I needed to call Chase myself and check to see what was taking so long. I told the man on the phone to call me back in XXXX minutes ( which of course he didn't reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "( XXXX ) XXXX. It was XXXX of the same men that I was talking to the day before. He stated that the virus scan was completed and that there were XXXX different viruses detected on my account. He then said that because of this", and the single most common underlying issue is "they reassured me that the money wasn't gone but was in holding. I was on hold with them and I happened to go into my profile in my Chase app and I saw a phone number in my account that I didn't recognize. I told them that there was an unfamiliar phone number in my account".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but I felt like I didn't want to hang up in case the next Chase representative didn't know what was going on and I didn't want to lose our money. By XXXX. I decided I needed to call Chase myself and check to see what was taking so long. I told the man on the phone to call me back in XXXX minutes ( which of course he didn't: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.