but I did not have the trifold brochure. I misplaced it. They will not refund my money because I did not return the brochure. I said I would cover the cost to get a new copy. They said NO. I talked to Chase about it and they will not stand behind me as their customer and sided with the merchant.

What the CFPB Record Shows About but I did not have the trifold brochure. I misplaced it. They will not refund my money because I did not return the brochure. I said I would cover the cost to get a new copy. They said NO. I talked to Chase about it and they will not stand behind me as their customer and sided with the merchant.

but I did not have the trifold brochure. I misplaced it. They will not refund my money because I did not return the brochure. I said I would cover the cost to get a new copy. They said NO. I talked to Chase about it and they will not stand behind me as their customer and sided with the merchant. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After prov, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but I did not have the trifold brochure. I misplaced it. They will not refund my money because I did not return the brochure. I said I would cover the cost to get a new copy. They said NO. I talked to Chase about it and they will not stand behind me as their customer and sided with the merchant. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and I was looking forward to receiving the stone. I noticed the same exact diamond up for auction again and called XXXX XXXX to inquire about the stone. XXXX", and the single most common underlying issue is "told me they have a lot of stones for auction and assured me that my stone was on its way. I asked her if it was a real diamond".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but I did not have the trifold brochure. I misplaced it. They will not refund my money because I did not return the brochure. I said I would cover the cost to get a new copy. They said NO. I talked to Chase about it and they will not stand behind me as their customer and sided with the merchant.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.