Total complaints
1
Filed since Addi
2026 data Public-data reference. official source
but I believe it is unacceptable to ask me for my personal bank # number.,,UPGRADE
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but I believe it is unacceptable to ask me for my personal bank # number.,,UPGRADE's complaint history from CFPB public records. 1 consumers have filed complaints since Addi. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Addi
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
but I believe it is unacceptable to ask me for my personal bank # number.,,UPGRADE complaint mix by product
- on this 1 100.0% – 0% relief
How but I believe it is unacceptable to ask me for my personal bank # number.,,UPGRADE's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| on this final attempt to reach out to Upgrade to resolve this issue on XX/XX/ the representative went so far as to ask me for my personal bank account # to confirm my identity | 1 |
Top States
| State | Complaints |
|---|---|
| INC.,IL,60188,,Consent provided,Web,2021-11-17,Closed with explanation,Yes,N/A,4920693 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| but did offer the last 4 digits as well as the last 4 of my SSN # | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About but I believe it is unacceptable to ask me for my personal bank # number.,,UPGRADE
but I believe it is unacceptable to ask me for my personal bank # number.,,UPGRADE has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Addi, and the most recent logged activity is Additional, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but I believe it is unacceptable to ask me for my personal bank # number.,,UPGRADE reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "on this final attempt to reach out to Upgrade to resolve this issue on XX/XX/ the representative went so far as to ask me for my personal bank account # to confirm my identity", and the single most common underlying issue is "but did offer the last 4 digits as well as the last 4 of my SSN #".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but I believe it is unacceptable to ask me for my personal bank # number.,,UPGRADE: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does but I believe it is unacceptable to ask me for my personal bank # number.,,UPGRADE have?
but I believe it is unacceptable to ask me for my personal bank # number.,,UPGRADE has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does but I believe it is unacceptable to ask me for my personal bank # number.,,UPGRADE respond to complaints on time?
but I believe it is unacceptable to ask me for my personal bank # number.,,UPGRADE has a 0% timely response rate to CFPB complaints.
What is the most common complaint about but I believe it is unacceptable to ask me for my personal bank # number.,,UPGRADE?
The most common issue reported against but I believe it is unacceptable to ask me for my personal bank # number.,,UPGRADE is "but did offer the last 4 digits as well as the last 4 of my SSN #" in the "on this final attempt to reach out to Upgrade to resolve this issue on XX/XX/ the representative went so far as to ask me for my personal bank account # to confirm my identity" product category.
Read our methodology — how this data is sourced, computed, and verified.
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