but could not give me a timeframe for the removal. It is now XXXX and I have yet to receive the follow up promised and do not believe the company has any intentions of retracting their mistake. This is by far the most shady dealing I've ever experienced working with any bank. It is surprising this institution is actually allowed to operate in the manner at which they do.,,CITIZENS FINANCIAL GROUP

What the CFPB Record Shows About but could not give me a timeframe for the removal. It is now XXXX and I have yet to receive the follow up promised and do not believe the company has any intentions of retracting their mistake. This is by far the most shady dealing I've ever experienced working with any bank. It is surprising this institution is actually allowed to operate in the manner at which they do.,,CITIZENS FINANCIAL GROUP

but could not give me a timeframe for the removal. It is now XXXX and I have yet to receive the follow up promised and do not believe the company has any intentions of retracting their mistake. This is by far the most shady dealing I've ever experienced working with any bank. It is surprising this institution is actually allowed to operate in the manner at which they do.,,CITIZENS FINANCIAL GROUP has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This rate , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but could not give me a timeframe for the removal. It is now XXXX and I have yet to receive the follow up promised and do not believe the company has any intentions of retracting their mistake. This is by far the most shady dealing I've ever experienced working with any bank. It is surprising this institution is actually allowed to operate in the manner at which they do.,,CITIZENS FINANCIAL GROUP reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I decided to move forward with the offer to break up the expense vs paying all at once since it would not cost any additional money to do so. After Providing all of the necessary information", and the single most common underlying issue is "and they could not give one. They instead gave me a phone number XXXX to contact to confirm what the reasoning for denial was. I called the number as I was concerned about being denied for such a small amount given I have outstanding credit history and plenty of income to support the small monthly payment. Upon contacting the number the individual I spoke to said I was not actually denied the loan".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but could not give me a timeframe for the removal. It is now XXXX and I have yet to receive the follow up promised and do not believe the company has any intentions of retracting their mistake. This is by far the most shady dealing I've ever experienced working with any bank. It is surprising this institution is actually allowed to operate in the manner at which they do.,,CITIZENS FINANCIAL GROUP: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.