Total complaints
1
Filed since I ca
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but before XXXX CST's complaint history from CFPB public records. 1 consumers have filed complaints since I ca. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I ca
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but before XXXX CST's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XX/XX/XXXX ) to ask that they please honor the statement on their website about applying extra payments per my special instructions | 1 |
| State | Complaints |
|---|---|
| so that there is a {$0.00} balance for interest and fees | 1 |
| Issue | Complaints |
|---|---|
| as they state to do. The Firstmark representative reported that they are not able to honor my instructions- all payments are always applied the same way : first to interest | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but before XXXX CST has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ca, and the most recent logged activity is I called F, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but before XXXX CST reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XX/XX/XXXX ) to ask that they please honor the statement on their website about applying extra payments per my special instructions", and the single most common underlying issue is "as they state to do. The Firstmark representative reported that they are not able to honor my instructions- all payments are always applied the same way : first to interest".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but before XXXX CST: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but before XXXX CST has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but before XXXX CST has a 0% timely response rate to CFPB complaints.
The most common issue reported against but before XXXX CST is "as they state to do. The Firstmark representative reported that they are not able to honor my instructions- all payments are always applied the same way : first to interest" in the "XX/XX/XXXX ) to ask that they please honor the statement on their website about applying extra payments per my special instructions" product category.
Read our methodology — how this data is sourced, computed, and verified.