Total complaints
2
Filed since The
2026 data Public-data reference. official source
but at the same time
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows but at the same time's complaint history from CFPB public records. 2 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
The
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
but at the same time complaint mix by product
- XX/XX/year> 1 50.0% – 0% relief
- and papers 1 50.0% – 0% relief
How but at the same time's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XX/XX/year> | 1 |
| and papers were never all complete.This didnt work out and was very stressful and then XXXX merged with XXXX XXXX XXXX. So then XXXX XXXX XXXX was supposed to work with us to get a modification and workout. This was the beginning of the worst experience and we wish we knew what we know now because we should have just paid an attorney to do it. We did not know that any company can lie and tell you that they have everything and to wait to hear and then never hear from them | 1 |
Top States
| State | Complaints |
|---|---|
| I was exiting the vehicle to go into the apartment. I went upstairs to grab another coat and went back downstairs and saw that the car was gone. I was so glad that the representative was still on the phone so I could inform her that they had picked up my vehicle. XXXX told me that was weird and not sure what happened and put me on hold to talk to her XXXX. After talking to her XXXX | 1 |
| we would get those form letters saying that we need to contact them if we want to stay in our home and things like | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I sat in the vehicle in the parking lot of my apartment complex and called Exeter Customer Services. I spoke with a representative named XXXX who was able to verify that she received the payment and proceeded to put me on hold to note my account. Once she took me off hold | 1 |
| they said they have been needing docs and these were docs that XXXX XXXX XXXX reps checked and confirmed and were supposed to make sure they received them. The anxiety and stress of being in fear of talking to a rep and hearing them say one thing and just not knowing how to make sure they are not lying and will do what they say was something that has taken a huge toll on us. This went on and they wouldnt accept a payment which further caused us to fall behind and the past due balance and interest was building. I saw on the XXXX XXXX XXXXXXXX website that it said we were approved for the hope mod and at the same time they were reviewing us for their own in house mod which we didnt want and I actually printed that page from the computer on the XXXX XXXX XXXXXXXX website because I knew they would delete it once they realized because they did that anytime something computer generated and was not what they wanted. and that was exactly what they did when we said the website said we were approved and even said congratulations. They said it was an error. and when we went back to check the status for the modification | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About but at the same time
but at the same time has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is Then we we, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but at the same time reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XX/XX/year>", and the single most common underlying issue is "I sat in the vehicle in the parking lot of my apartment complex and called Exeter Customer Services. I spoke with a representative named XXXX who was able to verify that she received the payment and proceeded to put me on hold to note my account. Once she took me off hold".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but at the same time: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does but at the same time have?
but at the same time has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does but at the same time respond to complaints on time?
but at the same time has a 0% timely response rate to CFPB complaints.
What is the most common complaint about but at the same time?
The most common issue reported against but at the same time is "I sat in the vehicle in the parking lot of my apartment complex and called Exeter Customer Services. I spoke with a representative named XXXX who was able to verify that she received the payment and proceeded to put me on hold to note my account. Once she took me off hold" in the "XX/XX/year>" product category.
Read our methodology — how this data is sourced, computed, and verified.
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