Total complaints
1
Filed since I re
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but as previously mentioned's complaint history from CFPB public records. 1 consumers have filed complaints since I re. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I re
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but as previously mentioned's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| take my money that was for the secured account and put it to pay my credit card bill without my permission. I am so livid. I don't care if you open an new account with a new credit card number but you all need to make this right. I was told that it was because the person I had been talking to had already filled out the paperwork to close the account. I would like a copy of that phone conversation please. He wasnt like most USAA employees and was abrupt and not helpful. I feel he closed the account because of spite. How could he fill out the paperwork and submit it in a conversation that must have lasted at most 5 minutes and at which time he repeated back that the account was still intact. I think the problem may have been with him but no matter what the audio tape of our conversation could prove that I am right. You used my money without my permission. Please resolve this as my next step is to file a complaint with the following : Complaint Instructions. Montana. Regulator : Division of Banking and Financial Institutions Address : XXXX XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| no further action can be taken as the account has already been closed. Unfortunately | 1 |
| Issue | Complaints |
|---|---|
| XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but as previously mentioned has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I re, and the most recent logged activity is I responde, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but as previously mentioned reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "take my money that was for the secured account and put it to pay my credit card bill without my permission. I am so livid. I don't care if you open an new account with a new credit card number but you all need to make this right. I was told that it was because the person I had been talking to had already filled out the paperwork to close the account. I would like a copy of that phone conversation please. He wasnt like most USAA employees and was abrupt and not helpful. I feel he closed the account because of spite. How could he fill out the paperwork and submit it in a conversation that must have lasted at most 5 minutes and at which time he repeated back that the account was still intact. I think the problem may have been with him but no matter what the audio tape of our conversation could prove that I am right. You used my money without my permission. Please resolve this as my next step is to file a complaint with the following : Complaint Instructions. Montana. Regulator : Division of Banking and Financial Institutions Address : XXXX XXXX XXXX", and the single most common underlying issue is "XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but as previously mentioned: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but as previously mentioned has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but as previously mentioned has a 0% timely response rate to CFPB complaints.
The most common issue reported against but as previously mentioned is "XXXX" in the "take my money that was for the secured account and put it to pay my credit card bill without my permission. I am so livid. I don't care if you open an new account with a new credit card number but you all need to make this right. I was told that it was because the person I had been talking to had already filled out the paperwork to close the account. I would like a copy of that phone conversation please. He wasnt like most USAA employees and was abrupt and not helpful. I feel he closed the account because of spite. How could he fill out the paperwork and submit it in a conversation that must have lasted at most 5 minutes and at which time he repeated back that the account was still intact. I think the problem may have been with him but no matter what the audio tape of our conversation could prove that I am right. You used my money without my permission. Please resolve this as my next step is to file a complaint with the following : Complaint Instructions. Montana. Regulator : Division of Banking and Financial Institutions Address : XXXX XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.