Total complaints
1
Filed since From
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but an hour after the call's complaint history from CFPB public records. 1 consumers have filed complaints since From. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since From
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but an hour after the call's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| since we needed the appraisal from the previous lender | 1 |
| State | Complaints |
|---|---|
| XXXX XXXX emailed us from his Open Mortgage email stating he no longer worked for the company. if he didnt work there why does he still have access to the email account still. We never recieved a pre approval never got the rate lock just the run around OF NEEDING MORE DOCUMENTS. it makes no sense our new lenders were able it get it done it less that 45 days only XXXX XXXX constant action leading to further derailment. | 1 |
| Issue | Complaints |
|---|---|
| XXXX XXXX XXXX. XXXX informed me she no longer worked for Open Mortgage and directed me to XXXX XXXX at Open Mortgage. I emailed XXXX but got no response. I looked online at the Open Mortgage website and called the main office on XXXX XXXX XXXX. They informed me that XXXX XXXX was no longer with the company | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but an hour after the call has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to From, and the most recent logged activity is From XXXX , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but an hour after the call reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "since we needed the appraisal from the previous lender", and the single most common underlying issue is "XXXX XXXX XXXX. XXXX informed me she no longer worked for Open Mortgage and directed me to XXXX XXXX at Open Mortgage. I emailed XXXX but got no response. I looked online at the Open Mortgage website and called the main office on XXXX XXXX XXXX. They informed me that XXXX XXXX was no longer with the company".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but an hour after the call: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but an hour after the call has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but an hour after the call has a 0% timely response rate to CFPB complaints.
The most common issue reported against but an hour after the call is "XXXX XXXX XXXX. XXXX informed me she no longer worked for Open Mortgage and directed me to XXXX XXXX at Open Mortgage. I emailed XXXX but got no response. I looked online at the Open Mortgage website and called the main office on XXXX XXXX XXXX. They informed me that XXXX XXXX was no longer with the company" in the "since we needed the appraisal from the previous lender" product category.
Read our methodology — how this data is sourced, computed, and verified.