but also was understanding of our frustration. He apologized for the XXXX filing and said that this would be taken care of and that he would follow up when he had final confirmation. Imagine my consternation when receiving a letter dated XX/XX/XXXX on XX/XX/XXXX rejecting our dispute defending their actions as accurate. I placed a call again on XX/XX/XXXX to the regional manager leaving him a message. He called me back later that day assuring me that he was sorry to the point he said that he was frustrated to the point he had to walk away from the phone because he could n't believe it either. I emailed him copies of the letter and he assured me that this would be fixed and he would provide us with something in writing for our records when he had it completely resolved.

What the CFPB Record Shows About but also was understanding of our frustration. He apologized for the XXXX filing and said that this would be taken care of and that he would follow up when he had final confirmation. Imagine my consternation when receiving a letter dated XX/XX/XXXX on XX/XX/XXXX rejecting our dispute defending their actions as accurate. I placed a call again on XX/XX/XXXX to the regional manager leaving him a message. He called me back later that day assuring me that he was sorry to the point he said that he was frustrated to the point he had to walk away from the phone because he could n't believe it either. I emailed him copies of the letter and he assured me that this would be fixed and he would provide us with something in writing for our records when he had it completely resolved.

but also was understanding of our frustration. He apologized for the XXXX filing and said that this would be taken care of and that he would follow up when he had final confirmation. Imagine my consternation when receiving a letter dated XX/XX/XXXX on XX/XX/XXXX rejecting our dispute defending their actions as accurate. I placed a call again on XX/XX/XXXX to the regional manager leaving him a message. He called me back later that day assuring me that he was sorry to the point he said that he was frustrated to the point he had to walk away from the phone because he could n't believe it either. I emailed him copies of the letter and he assured me that this would be fixed and he would provide us with something in writing for our records when he had it completely resolved. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After thre, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but also was understanding of our frustration. He apologized for the XXXX filing and said that this would be taken care of and that he would follow up when he had final confirmation. Imagine my consternation when receiving a letter dated XX/XX/XXXX on XX/XX/XXXX rejecting our dispute defending their actions as accurate. I placed a call again on XX/XX/XXXX to the regional manager leaving him a message. He called me back later that day assuring me that he was sorry to the point he said that he was frustrated to the point he had to walk away from the phone because he could n't believe it either. I emailed him copies of the letter and he assured me that this would be fixed and he would provide us with something in writing for our records when he had it completely resolved. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "saying it was fixed", and the single most common underlying issue is "etc ...".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but also was understanding of our frustration. He apologized for the XXXX filing and said that this would be taken care of and that he would follow up when he had final confirmation. Imagine my consternation when receiving a letter dated XX/XX/XXXX on XX/XX/XXXX rejecting our dispute defending their actions as accurate. I placed a call again on XX/XX/XXXX to the regional manager leaving him a message. He called me back later that day assuring me that he was sorry to the point he said that he was frustrated to the point he had to walk away from the phone because he could n't believe it either. I emailed him copies of the letter and he assured me that this would be fixed and he would provide us with something in writing for our records when he had it completely resolved.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.