Total complaints
1
Filed since To b
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but again was explicitly told by one of your customer service members to wait until after my XXXX year origination date of my mortgage. If I knew what I know now's complaint history from CFPB public records. 1 consumers have filed complaints since To b. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since To b
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but again was explicitly told by one of your customer service members to wait until after my XXXX year origination date of my mortgage. If I knew what I know now's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I wanted to describe the story and experience from my end. I requested to have my PMI removed and received a letter dated on XX/XX/XXXX ( Please see the attached letter provided to me ). This letter described the exact process of how to get the PMI removed and what the eligibility requirements were. The letter stated one option for PMI removal was to request a property valuation to verify the current market value of my house to be at least {$740000.00}. The letter also noted that if XXXX years had not elapsed since the origination date of the account | 1 |
| State | Complaints |
|---|---|
| I would have sent in a check immediately to get the process started earlier and sent in the substantial home improvements we have done to our house. I was told that each conversation with customer service is recorded | 1 |
| Issue | Complaints |
|---|---|
| Note : If the required details are not received within the 30-days | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but again was explicitly told by one of your customer service members to wait until after my XXXX year origination date of my mortgage. If I knew what I know now has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to To b, and the most recent logged activity is To begin, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but again was explicitly told by one of your customer service members to wait until after my XXXX year origination date of my mortgage. If I knew what I know now reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I wanted to describe the story and experience from my end. I requested to have my PMI removed and received a letter dated on XX/XX/XXXX ( Please see the attached letter provided to me ). This letter described the exact process of how to get the PMI removed and what the eligibility requirements were. The letter stated one option for PMI removal was to request a property valuation to verify the current market value of my house to be at least {$740000.00}. The letter also noted that if XXXX years had not elapsed since the origination date of the account", and the single most common underlying issue is "Note : If the required details are not received within the 30-days".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but again was explicitly told by one of your customer service members to wait until after my XXXX year origination date of my mortgage. If I knew what I know now: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but again was explicitly told by one of your customer service members to wait until after my XXXX year origination date of my mortgage. If I knew what I know now has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but again was explicitly told by one of your customer service members to wait until after my XXXX year origination date of my mortgage. If I knew what I know now has a 0% timely response rate to CFPB complaints.
The most common issue reported against but again was explicitly told by one of your customer service members to wait until after my XXXX year origination date of my mortgage. If I knew what I know now is "Note : If the required details are not received within the 30-days" in the "I wanted to describe the story and experience from my end. I requested to have my PMI removed and received a letter dated on XX/XX/XXXX ( Please see the attached letter provided to me ). This letter described the exact process of how to get the PMI removed and what the eligibility requirements were. The letter stated one option for PMI removal was to request a property valuation to verify the current market value of my house to be at least {$740000.00}. The letter also noted that if XXXX years had not elapsed since the origination date of the account" product category.
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