Total complaints
16
Filed since As e
2026 data Public-data reference. official source
but
16 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
16 consumer complaints filed with the CFPB
This profile shows but's complaint history from CFPB public records. 16 consumers have filed complaints since As e. The company has a 0% timely response rate and has provided relief in 0% of cases.
16
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
10
States Active
As e
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
but complaint mix by product
- XXXX XXXX 4 40.0% – 0% relief
- loans 1 10.0% – 0% relief
- Green Tree 1 10.0% – 0% relief
- Citi wasted 1 10.0% – 0% relief
- but 1 10.0% – 0% relief
- I still 1 10.0% – 0% relief
- USAA did 1 10.0% – 0% relief
How but's 16 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX XXXX | 4 |
| loans | 1 |
| Green Tree wrote me saying that on XX/XX/XXXX | 1 |
| Citi wasted endless hours of my time on submitting and resubmitting disputes for 4 unauthorized charges from XXXX | 1 |
| but | 1 |
| I still hadn't received any documents | 1 |
| USAA did report a 30-day late on my account in XX/XX/XXXX | 1 |
| to assure timely payments. The auto pay program was confirmed. However | 1 |
| last week I called the number on the email from Chase ( XXXX ) to follow up. I was transferred from XXXX to XXXX and finally to XXXX in the Fraud Department. XXXX confirmed receipt of the drivers license and said it looked fine | 1 |
| but take into account my relationship with this bank has existed since 1982 | 1 |
| {$1000.00} XXXX Best Buy Price at that time : {$960.00} ) 2. Samsung Dryer : XXXX | 1 |
| until yesterday | 1 |
| I was looking for a new XXXX XXXX ( my insurer ) Provider in the XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| again | 7 |
| the Experian haven't fixed the problem. I recently had the hard inquiries removed | 1 |
| it does show that I owe a balance of {$36.00} | 1 |
| apparently | 1 |
| it has not come true at all. Therefore | 1 |
| it may due to them not having my unit number. I explained to her that with all of the prior representatives | 1 |
| not enough. They made XXXX mistakes causing this problem. I have to pay late charges and fees. On top of it all | 1 |
| I fear for my personal liberties.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,OH,45140,Servicemember,Consent provided,Web,2025-11-07,Closed with explanation,Yes,N/A,17091617 | 1 |
| it wasn't abnormal for a problem like this to remain unresolved for 2.5 months. I requested a supervisor. He told me a supervisor would call me within 24 hours. That was a bit over 36 hours ago. Nobody called me back. | 1 |
| since my wife and I | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| but upon my call | 4 |
| this | 1 |
| this was only a partial payment of {$2.00} | 1 |
| there were complaints to Citi | 1 |
| therefore | 1 |
| spoke to XXXX | 1 |
| another 30 -day late report was actually threatened by a USAA representative for a XXXX | 1 |
| we watched our account for the deduction. When the payment was not pulled | 1 |
| but suggested I resend it along with additional documents through the local Chase branch | 1 |
| that I bank in person frequently at 1 of 2 local branches near my home ( which I refinanced with US Bank ) and my place of employment just up the street | 1 |
| {$260.00} ( Best Buy Price at that time : {$240.00} ) 4. Laundry Pedestal : XXXX | 1 |
| and called again. This time I spoke with XXXX. After putting me on hold a few times | 1 |
| SC and had my initial consultation with XXXX XXXX on XX/XX/XXXX. At that visit | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About but
but has accumulated 16 consumer complaints in the CFPB public database, with filings active across 10 U.S. states. Of those submissions, 14 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to As e, and the most recent logged activity is The dates , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX", and the single most common underlying issue is "but upon my call".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does but have?
but has received 16 consumer complaints filed with the Consumer Financial Protection Bureau.
Does but respond to complaints on time?
but has a 0% timely response rate to CFPB complaints.
What is the most common complaint about but?
The most common issue reported against but is "but upon my call" in the "XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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