BOA customer service representative told me that I can not reactivate this closed credit card and I can not redeem the points for air tickets either. The only redemption option that she offered me was to redeem points for gift cards

What the CFPB Record Shows About BOA customer service representative told me that I can not reactivate this closed credit card and I can not redeem the points for air tickets either. The only redemption option that she offered me was to redeem points for gift cards

BOA customer service representative told me that I can not reactivate this closed credit card and I can not redeem the points for air tickets either. The only redemption option that she offered me was to redeem points for gift cards has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Two , and the most recent logged activity is Two weeks , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, BOA customer service representative told me that I can not reactivate this closed credit card and I can not redeem the points for air tickets either. The only redemption option that she offered me was to redeem points for gift cards reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "when I was to trying to log into my online account", and the single most common underlying issue is "I didn't even get chance to use my XXXX rewards points before the card was closed. Although in the end of this call".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating BOA customer service representative told me that I can not reactivate this closed credit card and I can not redeem the points for air tickets either. The only redemption option that she offered me was to redeem points for gift cards: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.