Total complaints
1
Filed since Duri
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows being an informed person who sees Chase 's advertisements on its website and across social and traditional media expressing its concern for its customers's complaint history from CFPB public records. 1 consumers have filed complaints since Duri. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Duri
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How being an informed person who sees Chase 's advertisements on its website and across social and traditional media expressing its concern for its customers's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| including the Chase Freedom account statements. After my mother in law emerged from the hospital I was free to give attention to my growing stack of mail. This is when I first recalled that the payment was overdue | 1 |
| State | Complaints |
|---|---|
| its offers of Covid-related relief | 1 |
| Issue | Complaints |
|---|---|
| at my earliest opportunity | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
being an informed person who sees Chase 's advertisements on its website and across social and traditional media expressing its concern for its customers has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Duri, and the most recent logged activity is During thi, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, being an informed person who sees Chase 's advertisements on its website and across social and traditional media expressing its concern for its customers reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "including the Chase Freedom account statements. After my mother in law emerged from the hospital I was free to give attention to my growing stack of mail. This is when I first recalled that the payment was overdue", and the single most common underlying issue is "at my earliest opportunity".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating being an informed person who sees Chase 's advertisements on its website and across social and traditional media expressing its concern for its customers: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
being an informed person who sees Chase 's advertisements on its website and across social and traditional media expressing its concern for its customers has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
being an informed person who sees Chase 's advertisements on its website and across social and traditional media expressing its concern for its customers has a 0% timely response rate to CFPB complaints.
The most common issue reported against being an informed person who sees Chase 's advertisements on its website and across social and traditional media expressing its concern for its customers is "at my earliest opportunity" in the "including the Chase Freedom account statements. After my mother in law emerged from the hospital I was free to give attention to my growing stack of mail. This is when I first recalled that the payment was overdue" product category.
Read our methodology — how this data is sourced, computed, and verified.