Total complaints
1
Filed since When
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows before FM 's negative reporting hits it's complaint history from CFPB public records. 1 consumers have filed complaints since When. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since When
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How before FM 's negative reporting hits it's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| nothing showed delinquent. I fail to understand how FM can get away with reporting a borrower who has a history of timely payments | 1 |
| State | Complaints |
|---|---|
| reflects that.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,OH,45251,,Consent provided,Web,2021-10-13,Closed with explanation,Yes,N/A,4807628 | 1 |
| Issue | Complaints |
|---|---|
| without notifying the borrower first. Now my excellent credit will be tarnished by FM 's purposeful refusal to timely notify me that a payment was not received so that I may cure the issue before it got to the point of negative reporting on my credit report. My husband and I were preparing to either purchase or build a new home- now I do not know how this will affect it. Honestly | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
before FM 's negative reporting hits it has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to When, and the most recent logged activity is When I was, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, before FM 's negative reporting hits it reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "nothing showed delinquent. I fail to understand how FM can get away with reporting a borrower who has a history of timely payments", and the single most common underlying issue is "without notifying the borrower first. Now my excellent credit will be tarnished by FM 's purposeful refusal to timely notify me that a payment was not received so that I may cure the issue before it got to the point of negative reporting on my credit report. My husband and I were preparing to either purchase or build a new home- now I do not know how this will affect it. Honestly".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating before FM 's negative reporting hits it: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
before FM 's negative reporting hits it has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
before FM 's negative reporting hits it has a 0% timely response rate to CFPB complaints.
The most common issue reported against before FM 's negative reporting hits it is "without notifying the borrower first. Now my excellent credit will be tarnished by FM 's purposeful refusal to timely notify me that a payment was not received so that I may cure the issue before it got to the point of negative reporting on my credit report. My husband and I were preparing to either purchase or build a new home- now I do not know how this will affect it. Honestly" in the "nothing showed delinquent. I fail to understand how FM can get away with reporting a borrower who has a history of timely payments" product category.
Read our methodology — how this data is sourced, computed, and verified.