Total complaints
1
Filed since I we
2026 data Public-data reference. official source
been closed. It is my assertion that Citibank put up very strong barriers to cancelling this credit card. Ms. XXXX XXXX shamed and humiliated me
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows been closed. It is my assertion that Citibank put up very strong barriers to cancelling this credit card. Ms. XXXX XXXX shamed and humiliated me's complaint history from CFPB public records. 1 consumers have filed complaints since I we. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
I we
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
been closed. It is my assertion that Citibank put up very strong barriers to cancelling this credit card. Ms. XXXX XXXX shamed and humiliated me complaint mix by product
- We can 1 100.0% – 0% relief
How been closed. It is my assertion that Citibank put up very strong barriers to cancelling this credit card. Ms. XXXX XXXX shamed and humiliated me's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| We can have someone sit with you in the cubicle while you make the call again. '' I stated that I was not going to do that. It was absolute avoidance of allowing me to cancel the card. I stated that I may need to call the police if the institution was not going to assist me to cancel the card because I was unable to resolve the issue myself and I wanted to cancel a financial instrument. At that point | 1 |
Top States
| State | Complaints |
|---|---|
| having me sit at an empty cubicle for almost half an hour to struggle ( unsuccessfully ) to close my credit card account. She made no apologies and actually suggested that an associate sit with me to 'babysit ' me while I 'tried again ' on their phones. She stated that the website saying one could go to the Branch to cancel the card was an error. This is false advertising. Mr. XXXX accomplished in 2 minutes what I could not accomplish in 2 hours and I told him that. I also asked for Ms. XXXX 's card and I indicated that I would be filing a complaint.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| XXXX XXXX ( NMLS ID : XXXX ) brought me to his desk. After 2 minutes of tap/tap and a phone call | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About been closed. It is my assertion that Citibank put up very strong barriers to cancelling this credit card. Ms. XXXX XXXX shamed and humiliated me
been closed. It is my assertion that Citibank put up very strong barriers to cancelling this credit card. Ms. XXXX XXXX shamed and humiliated me has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I we, and the most recent logged activity is I went bac, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, been closed. It is my assertion that Citibank put up very strong barriers to cancelling this credit card. Ms. XXXX XXXX shamed and humiliated me reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "We can have someone sit with you in the cubicle while you make the call again. '' I stated that I was not going to do that. It was absolute avoidance of allowing me to cancel the card. I stated that I may need to call the police if the institution was not going to assist me to cancel the card because I was unable to resolve the issue myself and I wanted to cancel a financial instrument. At that point", and the single most common underlying issue is "XXXX XXXX ( NMLS ID : XXXX ) brought me to his desk. After 2 minutes of tap/tap and a phone call".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating been closed. It is my assertion that Citibank put up very strong barriers to cancelling this credit card. Ms. XXXX XXXX shamed and humiliated me: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does been closed. It is my assertion that Citibank put up very strong barriers to cancelling this credit card. Ms. XXXX XXXX shamed and humiliated me have?
been closed. It is my assertion that Citibank put up very strong barriers to cancelling this credit card. Ms. XXXX XXXX shamed and humiliated me has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does been closed. It is my assertion that Citibank put up very strong barriers to cancelling this credit card. Ms. XXXX XXXX shamed and humiliated me respond to complaints on time?
been closed. It is my assertion that Citibank put up very strong barriers to cancelling this credit card. Ms. XXXX XXXX shamed and humiliated me has a 0% timely response rate to CFPB complaints.
What is the most common complaint about been closed. It is my assertion that Citibank put up very strong barriers to cancelling this credit card. Ms. XXXX XXXX shamed and humiliated me?
The most common issue reported against been closed. It is my assertion that Citibank put up very strong barriers to cancelling this credit card. Ms. XXXX XXXX shamed and humiliated me is "XXXX XXXX ( NMLS ID : XXXX ) brought me to his desk. After 2 minutes of tap/tap and a phone call" in the "We can have someone sit with you in the cubicle while you make the call again. '' I stated that I was not going to do that. It was absolute avoidance of allowing me to cancel the card. I stated that I may need to call the police if the institution was not going to assist me to cancel the card because I was unable to resolve the issue myself and I wanted to cancel a financial instrument. At that point" product category.
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