because we paid our monthly mortgage payment early and overpaid the amount you company misapplied the funds and somehow showed a missed payment on my account which your organization incorrectly reported to credit bureau organizations. I first made Chase aware of this on XX/XX/XXXX and was assured it was resolved ... there was no follow through and the false report to credit agencies halted the current loan process on my new home purchase. The following events then happened.

What the CFPB Record Shows About because we paid our monthly mortgage payment early and overpaid the amount you company misapplied the funds and somehow showed a missed payment on my account which your organization incorrectly reported to credit bureau organizations. I first made Chase aware of this on XX/XX/XXXX and was assured it was resolved ... there was no follow through and the false report to credit agencies halted the current loan process on my new home purchase. The following events then happened.

because we paid our monthly mortgage payment early and overpaid the amount you company misapplied the funds and somehow showed a missed payment on my account which your organization incorrectly reported to credit bureau organizations. I first made Chase aware of this on XX/XX/XXXX and was assured it was resolved ... there was no follow through and the false report to credit agencies halted the current loan process on my new home purchase. The following events then happened. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, because we paid our monthly mortgage payment early and overpaid the amount you company misapplied the funds and somehow showed a missed payment on my account which your organization incorrectly reported to credit bureau organizations. I first made Chase aware of this on XX/XX/XXXX and was assured it was resolved ... there was no follow through and the false report to credit agencies halted the current loan process on my new home purchase. The following events then happened. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I 'm writing to make sure you are aware of some of the lack of follow through", and the single most common underlying issue is "and customer service that seem to be a total void at your company. My name is XXXX XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating because we paid our monthly mortgage payment early and overpaid the amount you company misapplied the funds and somehow showed a missed payment on my account which your organization incorrectly reported to credit bureau organizations. I first made Chase aware of this on XX/XX/XXXX and was assured it was resolved ... there was no follow through and the false report to credit agencies halted the current loan process on my new home purchase. The following events then happened.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.