because I will not accept their apology. We recieved a letter the end of the first week of XXXX 2015 that was dated XXXX XXXX stating we did not qualify for any modification and that we had 45 days to get a licensed real estate agent to do a short sale on our home or our home would be foreclosed on. We called the hope hotline to get advice on what to do

What the CFPB Record Shows About because I will not accept their apology. We recieved a letter the end of the first week of XXXX 2015 that was dated XXXX XXXX stating we did not qualify for any modification and that we had 45 days to get a licensed real estate agent to do a short sale on our home or our home would be foreclosed on. We called the hope hotline to get advice on what to do

because I will not accept their apology. We recieved a letter the end of the first week of XXXX 2015 that was dated XXXX XXXX stating we did not qualify for any modification and that we had 45 days to get a licensed real estate agent to do a short sale on our home or our home would be foreclosed on. We called the hope hotline to get advice on what to do has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XXXX my, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, because I will not accept their apology. We recieved a letter the end of the first week of XXXX 2015 that was dated XXXX XXXX stating we did not qualify for any modification and that we had 45 days to get a licensed real estate agent to do a short sale on our home or our home would be foreclosed on. We called the hope hotline to get advice on what to do reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we immediately called Bank of America to let them know of our hardship", and the single most common underlying issue is "to fill it out and get it back to them. We filled out the packet with all of the required info as soon as we received it. We sent the packet back to them before the date on it was due. We got phone calls from them asking for more documentation".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating because I will not accept their apology. We recieved a letter the end of the first week of XXXX 2015 that was dated XXXX XXXX stating we did not qualify for any modification and that we had 45 days to get a licensed real estate agent to do a short sale on our home or our home would be foreclosed on. We called the hope hotline to get advice on what to do: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.