because I have had nothing but issues since receiving the new card. I had to call to activate the card because online this card was saying that it was invalid and that I had to call in to activate it. Macy 's Star Rewards and coupons that I had on my Macy 's wallet on the account XXXX did not transfer over to the XXXX account without my calling a representative. I signed up for payment due notifications

What the CFPB Record Shows About because I have had nothing but issues since receiving the new card. I had to call to activate the card because online this card was saying that it was invalid and that I had to call in to activate it. Macy 's Star Rewards and coupons that I had on my Macy 's wallet on the account XXXX did not transfer over to the XXXX account without my calling a representative. I signed up for payment due notifications

because I have had nothing but issues since receiving the new card. I had to call to activate the card because online this card was saying that it was invalid and that I had to call in to activate it. Macy 's Star Rewards and coupons that I had on my Macy 's wallet on the account XXXX did not transfer over to the XXXX account without my calling a representative. I signed up for payment due notifications has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Sinc, and the most recent logged activity is Since then, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, because I have had nothing but issues since receiving the new card. I had to call to activate the card because online this card was saying that it was invalid and that I had to call in to activate it. Macy 's Star Rewards and coupons that I had on my Macy 's wallet on the account XXXX did not transfer over to the XXXX account without my calling a representative. I signed up for payment due notifications reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "a new card was issued to me and I was instructed to keep making payments to the account ending in XXXX. I told them that I would pay for everything", and the single most common underlying issue is "and I was told that I couldn't do that".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating because I have had nothing but issues since receiving the new card. I had to call to activate the card because online this card was saying that it was invalid and that I had to call in to activate it. Macy 's Star Rewards and coupons that I had on my Macy 's wallet on the account XXXX did not transfer over to the XXXX account without my calling a representative. I signed up for payment due notifications: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.