Total complaints
1
Filed since On F
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows BBVA could be compromised in some way. XXXX asked me if I had reported this to someone and I gave him the case # that XXXX had written on the receipt. XXXX searched his system and said he did not have that case #. He said that his office had not received a case report from the branch manager. I questioned him about BBVAs policy regarding the process to report critical incidents. He explained that when a case is opened up at the branch's complaint history from CFPB public records. 1 consumers have filed complaints since On F. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On F
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How BBVA could be compromised in some way. XXXX asked me if I had reported this to someone and I gave him the case # that XXXX had written on the receipt. XXXX searched his system and said he did not have that case #. He said that his office had not received a case report from the branch manager. I questioned him about BBVAs policy regarding the process to report critical incidents. He explained that when a case is opened up at the branch's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XX/XX/XXXX | 1 |
| State | Complaints |
|---|---|
| that unless his office receives the case | 1 |
| Issue | Complaints |
|---|---|
| and was the number I called to speak to the second scammer | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
BBVA could be compromised in some way. XXXX asked me if I had reported this to someone and I gave him the case # that XXXX had written on the receipt. XXXX searched his system and said he did not have that case #. He said that his office had not received a case report from the branch manager. I questioned him about BBVAs policy regarding the process to report critical incidents. He explained that when a case is opened up at the branch has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On F, and the most recent logged activity is On Fri, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, BBVA could be compromised in some way. XXXX asked me if I had reported this to someone and I gave him the case # that XXXX had written on the receipt. XXXX searched his system and said he did not have that case #. He said that his office had not received a case report from the branch manager. I questioned him about BBVAs policy regarding the process to report critical incidents. He explained that when a case is opened up at the branch reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XX/XX/XXXX", and the single most common underlying issue is "and was the number I called to speak to the second scammer".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating BBVA could be compromised in some way. XXXX asked me if I had reported this to someone and I gave him the case # that XXXX had written on the receipt. XXXX searched his system and said he did not have that case #. He said that his office had not received a case report from the branch manager. I questioned him about BBVAs policy regarding the process to report critical incidents. He explained that when a case is opened up at the branch: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
BBVA could be compromised in some way. XXXX asked me if I had reported this to someone and I gave him the case # that XXXX had written on the receipt. XXXX searched his system and said he did not have that case #. He said that his office had not received a case report from the branch manager. I questioned him about BBVAs policy regarding the process to report critical incidents. He explained that when a case is opened up at the branch has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
BBVA could be compromised in some way. XXXX asked me if I had reported this to someone and I gave him the case # that XXXX had written on the receipt. XXXX searched his system and said he did not have that case #. He said that his office had not received a case report from the branch manager. I questioned him about BBVAs policy regarding the process to report critical incidents. He explained that when a case is opened up at the branch has a 0% timely response rate to CFPB complaints.
The most common issue reported against BBVA could be compromised in some way. XXXX asked me if I had reported this to someone and I gave him the case # that XXXX had written on the receipt. XXXX searched his system and said he did not have that case #. He said that his office had not received a case report from the branch manager. I questioned him about BBVAs policy regarding the process to report critical incidents. He explained that when a case is opened up at the branch is "and was the number I called to speak to the second scammer" in the "XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.