Total complaints
1
Filed since We h
2026 data Public-data reference. official source
based on the refinance request
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows based on the refinance request's complaint history from CFPB public records. 1 consumers have filed complaints since We h. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
We h
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
based on the refinance request complaint mix by product
- We started 1 100.0% – 0% relief
How based on the refinance request's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| We started to speak with XXXX her NMLS # is XXXX ( she is wonderful ) who helped us start on a refinance process. We were receiving emails from XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| even though they told us a different number. We were verbally told the appraisal needed to come back at XXXX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| who was difficult to communicate with as he never followed up. As of XX/XX/year> we had completed all steps of the refi process | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About based on the refinance request
based on the refinance request has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to We h, and the most recent logged activity is We had no , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, based on the refinance request reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "We started to speak with XXXX her NMLS # is XXXX ( she is wonderful ) who helped us start on a refinance process. We were receiving emails from XXXX", and the single most common underlying issue is "who was difficult to communicate with as he never followed up. As of XX/XX/year> we had completed all steps of the refi process".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating based on the refinance request: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does based on the refinance request have?
based on the refinance request has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does based on the refinance request respond to complaints on time?
based on the refinance request has a 0% timely response rate to CFPB complaints.
What is the most common complaint about based on the refinance request?
The most common issue reported against based on the refinance request is "who was difficult to communicate with as he never followed up. As of XX/XX/year> we had completed all steps of the refi process" in the "We started to speak with XXXX her NMLS # is XXXX ( she is wonderful ) who helped us start on a refinance process. We were receiving emails from XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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