Total complaints
2
Filed since Cont
2026 data Public-data reference. official source
balance transfers
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows balance transfers's complaint history from CFPB public records. 2 consumers have filed complaints since Cont. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
Cont
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
balance transfers complaint mix by product
- under How 1 50.0% – 0% relief
- you must 1 50.0% – 0% relief
How balance transfers's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| under How to Avoid Paying Interest on Purchases : Your due date is at least 23 days after the close of each billing cycle. We will not charge you interest on purchases if you pay your monthly Citi Flex Plan Payment Amount plus your entire balance | 1 |
| you must make purchases with your Blue Cash Preferred ( R ) Card from American Express that total {$1000.00} or more within your first 3 months of Card Membership starting from the date your account is approved. In rare instances | 1 |
Top States
| State | Complaints |
|---|---|
| and Citi Flex Loans on the transaction date. We will begin charging interest on a Citi Flex Loans on the transaction date. We will begin charging interest on a Citi Flex Pay balance subject to an APR at the start of the billing cycle following the billing cycle during which you created the Citi Flex Pay. | 1 |
| cash advances | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| by the due date each month. If you do not pay your monthly Citi Flex Plan Payment plus your entire balance | 1 |
| purchases may fall outside of the 3 month period in some cases | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About balance transfers
balance transfers has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Cont, and the most recent logged activity is {$150.00} , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, balance transfers reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "under How to Avoid Paying Interest on Purchases : Your due date is at least 23 days after the close of each billing cycle. We will not charge you interest on purchases if you pay your monthly Citi Flex Plan Payment Amount plus your entire balance", and the single most common underlying issue is "by the due date each month. If you do not pay your monthly Citi Flex Plan Payment plus your entire balance".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating balance transfers: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does balance transfers have?
balance transfers has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does balance transfers respond to complaints on time?
balance transfers has a 0% timely response rate to CFPB complaints.
What is the most common complaint about balance transfers?
The most common issue reported against balance transfers is "by the due date each month. If you do not pay your monthly Citi Flex Plan Payment plus your entire balance" in the "under How to Avoid Paying Interest on Purchases : Your due date is at least 23 days after the close of each billing cycle. We will not charge you interest on purchases if you pay your monthly Citi Flex Plan Payment Amount plus your entire balance" product category.
Read our methodology — how this data is sourced, computed, and verified.
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