2026 data Public-data reference. official source

balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open

3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

3 consumer complaints filed with the CFPB

This profile shows balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open's complaint history from CFPB public records. 3 consumers have filed complaints since Cred. The company has a 0% timely response rate and has provided relief in 0% of cases.

3
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Cred
Since

Total complaints

3

Filed since Cred

Timely response

0%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 0.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open complaint mix by product

Total complaints: 3

balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 3 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). {$5600.00} balance: 3 complaints (100.0%), resolution 0.0% {$5600.00} balance 100.0%
  • {$5600.00} balance 3 100.0% 0% relief

How balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
{$5600.00} balance ( should be {$0.00} debt canceled ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off with balance ) 17 months {$17000.00} XXXX XXXX ( Chase ) Credit Card # XXXX Charged-Off 3

Top States

State Complaints
{$21000.00} balance 3

Top Issues

Issue Complaints
{$4000.00} past due ( debt canceled; balance should be {$0.00} ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off/collection ) 14 months {$14000.00} XXXX Bank Credit Card # XXXX Charged-Off 3

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open

balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open has accumulated 3 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Cred, and the most recent logged activity is Creditor (, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "{$5600.00} balance ( should be {$0.00} debt canceled ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off with balance ) 17 months {$17000.00} XXXX XXXX ( Chase ) Credit Card # XXXX Charged-Off", and the single most common underlying issue is "{$4000.00} past due ( debt canceled; balance should be {$0.00} ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off/collection ) 14 months {$14000.00} XXXX Bank Credit Card # XXXX Charged-Off".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open have?

balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.

Does balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open respond to complaints on time?

balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open has a 0% timely response rate to CFPB complaints.

What is the most common complaint about balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open?

The most common issue reported against balance not owed ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off XXXX 3 months {$3000.00} XXXX XXXX XXXX XXXX Personal Loan # XXXX ( Opened XX/XX/XXXX ) Open is "{$4000.00} past due ( debt canceled; balance should be {$0.00} ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off/collection ) 14 months {$14000.00} XXXX Bank Credit Card # XXXX Charged-Off" in the "{$5600.00} balance ( should be {$0.00} debt canceled ) file- XX/XX/XXXX XX/XX/XXXX ( reported as charge-off with balance ) 17 months {$17000.00} XXXX XXXX ( Chase ) Credit Card # XXXX Charged-Off" product category.

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