back in XXXX! I called Security Operations again on XX/XX/XXXX and spoke to XXXX ''. I was put on hold several times

What the CFPB Record Shows About back in XXXX! I called Security Operations again on XX/XX/XXXX and spoke to XXXX ''. I was put on hold several times

back in XXXX! I called Security Operations again on XX/XX/XXXX and spoke to XXXX ''. I was put on hold several times has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After this, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, back in XXXX! I called Security Operations again on XX/XX/XXXX and spoke to XXXX ''. I was put on hold several times reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "closed my account and were investigating. The second letter thanked me for withdrawing my fraud claim and they were pleased that I was able to resolve the matter. I called Security Operations immediately on XX/XX/XXXX to dispute that I withdrew my fraud complaint. XXXX '' said that the notes in the file said that I told a rep that the attempt to open my account was real and valid '' and I withdrew my claim. I adamantly stated that I did not tell anyone this", and the single most common underlying issue is "and that it was not permanently closed. I called back that same morning to XXXX XXXX XXXX and spoke to another person who was able to place a security password on my information. I have disputed the hard inquiry ( XX/XX/XXXX ) on my Equifax credit 2 times ( XX/XX/XXXX and XX/XX/XXXX ). I sent Equifax my police report dated XX/XX/XXXX and my FTC report dated XX/XX/XXXX. Equifax will not remove the hard inquiry. The results are as follows : Inquiries are a factual record of file access and will remain on the Equifax credit file two years from the report date of the inquiry. '' I submitted a personal statement : The hard inquiry from XXXX is identity theft when a person went to the store and tried to open account in my name using my PII and SSN and XXXX is aware of this as they reached out to me to verify my identity. '' On XX/XX/XXXX I received another letter from XXXX XXXX ( dated XX/XX/XXXX ) stating they completed the investigation regarding my claim that the account was fraudulently opened using personal information. Based on their review they determined that I am responsible for the account and charges based on 3 factors that are untrue and/or not relevant. 1. The information received as part of the investigation does not support the claim that the account was fraudulently opened using personal information- XXXX XXXX called me personally to receive my verification that it was me who applied for credit. I told them it was not me. They told me that someone went into the store claiming to be me. 2. I had knowledge of this debt and my actions indicate the same when I failed to call or question the resulting account or charge- When XXXX XXXX called me".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating back in XXXX! I called Security Operations again on XX/XX/XXXX and spoke to XXXX ''. I was put on hold several times: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.