Total complaints
4
Filed since Sinc
4 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
4 consumer complaints filed with the CFPB
This profile shows authentication feature's complaint history from CFPB public records. 4 consumers have filed complaints since Sinc. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
4
Filed since Sinc
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How authentication feature's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| ______________________________ Name Enclosed : copy of State ID ( front and back ) and a bill for proof of address Attachment A 18 USC 1028 - Fraud and related activity in connection with identification documents | 4 |
| State | Complaints |
|---|---|
| or a false identification document knowing that such document or feature was stolen or produced without lawful authority ; ( 3 ) knowingly possesses with intent to use unlawfully or transfer unlawfully five or more identification documents ( other than those issued lawfully for the use of the possessor ) | 4 |
| Issue | Complaints |
|---|---|
| and information ( a ) Whoever | 4 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
authentication feature has accumulated 4 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Sinc, and the most recent logged activity is Sincerely, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, authentication feature reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "______________________________ Name Enclosed : copy of State ID ( front and back ) and a bill for proof of address Attachment A 18 USC 1028 - Fraud and related activity in connection with identification documents", and the single most common underlying issue is "and information ( a ) Whoever".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating authentication feature: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
authentication feature has received 4 consumer complaints filed with the Consumer Financial Protection Bureau.
authentication feature has a 0% timely response rate to CFPB complaints.
The most common issue reported against authentication feature is "and information ( a ) Whoever" in the "______________________________ Name Enclosed : copy of State ID ( front and back ) and a bill for proof of address Attachment A 18 USC 1028 - Fraud and related activity in connection with identification documents" product category.
Read our methodology — how this data is sourced, computed, and verified.