Total complaints
2
Filed since On X
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows AT THIS TIME's complaint history from CFPB public records. 2 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How AT THIS TIME's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received a response back with an update on this matter after 7 MONTHS LATER. XXXX XXXX has informed me in writing that my checking account ( of {$6700.00} ) & saving account ( of {$150.00} ) has been closed already which I've known since XX/XX/XXXX. I've also received returned items notice '' of {$2900.00} which was paid from my owe personal money of {$2000.00}. There has been total of {$6800.00} on hold from Bank Of America and they constantly CANT tell me where's my money is | 2 |
| State | Complaints |
|---|---|
| any remaining balance wont be returned to you. WE'VE ( Bank of America have ) frozen the funds WHILE we REVIEW the transactions and VALIDATE the source of funds. '' As I stated multiple times in these cases AND on the phone calls ( which are RECORDED by Bank of America ) | 2 |
| Issue | Complaints |
|---|---|
| or any sort of information EXCEPT that I need to reimburse them for the money when they're HOLDING {$6800.00} of MY MONEY. I've been requesting for updates since XXXX of XXXX and I'm sick of tired of their XXXX that this is an internal investigation and they cant provide details of MY MONEY THEY STOLEN. XXXX has stated | 2 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
AT THIS TIME has accumulated 2 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, AT THIS TIME reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a response back with an update on this matter after 7 MONTHS LATER. XXXX XXXX has informed me in writing that my checking account ( of {$6700.00} ) & saving account ( of {$150.00} ) has been closed already which I've known since XX/XX/XXXX. I've also received returned items notice '' of {$2900.00} which was paid from my owe personal money of {$2000.00}. There has been total of {$6800.00} on hold from Bank Of America and they constantly CANT tell me where's my money is", and the single most common underlying issue is "or any sort of information EXCEPT that I need to reimburse them for the money when they're HOLDING {$6800.00} of MY MONEY. I've been requesting for updates since XXXX of XXXX and I'm sick of tired of their XXXX that this is an internal investigation and they cant provide details of MY MONEY THEY STOLEN. XXXX has stated".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating AT THIS TIME: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
AT THIS TIME has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
AT THIS TIME has a 0% timely response rate to CFPB complaints.
The most common issue reported against AT THIS TIME is "or any sort of information EXCEPT that I need to reimburse them for the money when they're HOLDING {$6800.00} of MY MONEY. I've been requesting for updates since XXXX of XXXX and I'm sick of tired of their XXXX that this is an internal investigation and they cant provide details of MY MONEY THEY STOLEN. XXXX has stated" in the "I received a response back with an update on this matter after 7 MONTHS LATER. XXXX XXXX has informed me in writing that my checking account ( of {$6700.00} ) & saving account ( of {$150.00} ) has been closed already which I've known since XX/XX/XXXX. I've also received returned items notice '' of {$2900.00} which was paid from my owe personal money of {$2000.00}. There has been total of {$6800.00} on hold from Bank Of America and they constantly CANT tell me where's my money is" product category.
Read our methodology — how this data is sourced, computed, and verified.