Total complaints
1
Filed since I pu
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows at around 120 days from the inital dispute's complaint history from CFPB public records. 1 consumers have filed complaints since I pu. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I pu
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How at around 120 days from the inital dispute's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| at around 120 days the bank provided me a provisional credit for the total amount. I called the bank to confirm the dispute was complete and I was told yes and I would receive a letter in the mail and that I was okay to use the credit. So I did | 1 |
| State | Complaints |
|---|---|
| the bank provided me a provisional credit for the total amount. I called the bank to confirm the dispute was complete and I was told by a comenity rep | 1 |
| Issue | Complaints |
|---|---|
| I spoke to numerous reps on numerous occasions and til this day have yet to have a resolution. I request to speak to a higher supervisor and the leads won't pass the call to their supervisor and I feel none of the reps are helping but just reading and not taking my account serious because the dispute team definitely did not review any of the proof that i provided to them. It's like no one ever knows what is going on or can answer me what status my dispute is in. I called and was told no dispute was active | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
at around 120 days from the inital dispute has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I pu, and the most recent logged activity is I purchase, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, at around 120 days from the inital dispute reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "at around 120 days the bank provided me a provisional credit for the total amount. I called the bank to confirm the dispute was complete and I was told yes and I would receive a letter in the mail and that I was okay to use the credit. So I did", and the single most common underlying issue is "I spoke to numerous reps on numerous occasions and til this day have yet to have a resolution. I request to speak to a higher supervisor and the leads won't pass the call to their supervisor and I feel none of the reps are helping but just reading and not taking my account serious because the dispute team definitely did not review any of the proof that i provided to them. It's like no one ever knows what is going on or can answer me what status my dispute is in. I called and was told no dispute was active".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating at around 120 days from the inital dispute: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
at around 120 days from the inital dispute has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
at around 120 days from the inital dispute has a 0% timely response rate to CFPB complaints.
The most common issue reported against at around 120 days from the inital dispute is "I spoke to numerous reps on numerous occasions and til this day have yet to have a resolution. I request to speak to a higher supervisor and the leads won't pass the call to their supervisor and I feel none of the reps are helping but just reading and not taking my account serious because the dispute team definitely did not review any of the proof that i provided to them. It's like no one ever knows what is going on or can answer me what status my dispute is in. I called and was told no dispute was active" in the "at around 120 days the bank provided me a provisional credit for the total amount. I called the bank to confirm the dispute was complete and I was told yes and I would receive a letter in the mail and that I was okay to use the credit. So I did" product category.
Read our methodology — how this data is sourced, computed, and verified.