Total complaints
1
Filed since Sinc
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows as you did not address it in my last message's complaint history from CFPB public records. 1 consumers have filed complaints since Sinc. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Sinc
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How as you did not address it in my last message's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXX Internet Customer Care Team My reply : From : You Sent : Thursday | 1 |
| State | Complaints |
|---|---|
| why was I not charged a fee for the first two months of having a balance? Was the promotional offer nullified for some reason? I know it's a very small amount of money - making it more strange that you won't just reverse the charge - but this is a matter of ethics in my opinion. If you can not provide an explanation as to why the promotional offer I signed up for is not being honored | 1 |
| Issue | Complaints |
|---|---|
| XXXX XXXX ( ET ) To : Comenity Bank Subject : Re : Late Fees or Finance Charges Message ID : XXXX I believe that is incorrect | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
as you did not address it in my last message has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Sinc, and the most recent logged activity is Sincerely, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, as you did not address it in my last message reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX Internet Customer Care Team My reply : From : You Sent : Thursday", and the single most common underlying issue is "XXXX XXXX ( ET ) To : Comenity Bank Subject : Re : Late Fees or Finance Charges Message ID : XXXX I believe that is incorrect".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating as you did not address it in my last message: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
as you did not address it in my last message has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
as you did not address it in my last message has a 0% timely response rate to CFPB complaints.
The most common issue reported against as you did not address it in my last message is "XXXX XXXX ( ET ) To : Comenity Bank Subject : Re : Late Fees or Finance Charges Message ID : XXXX I believe that is incorrect" in the "XXXX Internet Customer Care Team My reply : From : You Sent : Thursday" product category.
Read our methodology — how this data is sourced, computed, and verified.