Total complaints
1
Filed since XX/X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows as we rely on the paying bank's complaint history from CFPB public records. 1 consumers have filed complaints since XX/X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XX/X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How as we rely on the paying bank's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| DE XXXX RE : Checking Account Number Ending In XXXX Savings Account Number Ending In XXXX Dear Ms. XXXX : I am writing to respond to the complaint our office received from the Consumer Financial Protection Bureau ( CFPB ). I understand you expressed dissatisfaction with unauthorized transactions and the Banks Right of Setoff which took place on the above referenced accounts. Additionally | 1 |
| State | Complaints |
|---|---|
| in this case | 1 |
| Issue | Complaints |
|---|---|
| to inform us of unauthorized account activity on your account ending in XXXX. Fraud is a serious matter and XXXX XXXX takes every effort to protect our customers from being victims of fraud. When customers inform us fraudulent transactions have occurred on their account we diligently investigate the matter. On XX/XX/2019 | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
as we rely on the paying bank has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/2019, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, as we rely on the paying bank reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "DE XXXX RE : Checking Account Number Ending In XXXX Savings Account Number Ending In XXXX Dear Ms. XXXX : I am writing to respond to the complaint our office received from the Consumer Financial Protection Bureau ( CFPB ). I understand you expressed dissatisfaction with unauthorized transactions and the Banks Right of Setoff which took place on the above referenced accounts. Additionally", and the single most common underlying issue is "to inform us of unauthorized account activity on your account ending in XXXX. Fraud is a serious matter and XXXX XXXX takes every effort to protect our customers from being victims of fraud. When customers inform us fraudulent transactions have occurred on their account we diligently investigate the matter. On XX/XX/2019".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating as we rely on the paying bank: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
as we rely on the paying bank has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
as we rely on the paying bank has a 0% timely response rate to CFPB complaints.
The most common issue reported against as we rely on the paying bank is "to inform us of unauthorized account activity on your account ending in XXXX. Fraud is a serious matter and XXXX XXXX takes every effort to protect our customers from being victims of fraud. When customers inform us fraudulent transactions have occurred on their account we diligently investigate the matter. On XX/XX/2019" in the "DE XXXX RE : Checking Account Number Ending In XXXX Savings Account Number Ending In XXXX Dear Ms. XXXX : I am writing to respond to the complaint our office received from the Consumer Financial Protection Bureau ( CFPB ). I understand you expressed dissatisfaction with unauthorized transactions and the Banks Right of Setoff which took place on the above referenced accounts. Additionally" product category.
Read our methodology — how this data is sourced, computed, and verified.