Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows as we explained on the phone to XXXX XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How as we explained on the phone to XXXX XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| with no response having been received from XXXX XXXX or Pennymac | 1 |
| State | Complaints |
|---|---|
| we are not seeking to do either of those things. The issue is that the dimensions of our tax lot and the underlying record lot do not agree. Therefore | 1 |
| Issue | Complaints |
|---|---|
| disregarding the fact that we had told her that the lien form was not applicable. Later the same day | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
as we explained on the phone to XXXX XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/2, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, as we explained on the phone to XXXX XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "with no response having been received from XXXX XXXX or Pennymac", and the single most common underlying issue is "disregarding the fact that we had told her that the lien form was not applicable. Later the same day".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating as we explained on the phone to XXXX XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
as we explained on the phone to XXXX XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
as we explained on the phone to XXXX XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against as we explained on the phone to XXXX XXXX is "disregarding the fact that we had told her that the lien form was not applicable. Later the same day" in the "with no response having been received from XXXX XXXX or Pennymac" product category.
Read our methodology — how this data is sourced, computed, and verified.