Total complaints
1
Filed since Rega
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows as they were not taking any money from us or XXXX for the stay. So not only did XXXX erroneously charge us for XXXX XXXX XXXX XXXX XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since Rega. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Rega
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How as they were not taking any money from us or XXXX for the stay. So not only did XXXX erroneously charge us for XXXX XXXX XXXX XXXX XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I clearly and explicitly stated to XXXX customer service team on the phone that we would be checking in at XXXX XXXX XXXX XXXX ( XXXX Itinerary # XXXX ) on XX/XX/XXXX and checking out of XXXX XXXX on XX/XX/XXXX. To my surprise | 1 |
| State | Complaints |
|---|---|
| they also booked our stay at XXXX XXXX XXXX XXXX a day earlier than I told XXXX Customer Service. These were two egregious mistakes that completely derailed our vacation plans. | 1 |
| Issue | Complaints |
|---|---|
| however | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
as they were not taking any money from us or XXXX for the stay. So not only did XXXX erroneously charge us for XXXX XXXX XXXX XXXX XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Rega, and the most recent logged activity is Regarding , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, as they were not taking any money from us or XXXX for the stay. So not only did XXXX erroneously charge us for XXXX XXXX XXXX XXXX XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I clearly and explicitly stated to XXXX customer service team on the phone that we would be checking in at XXXX XXXX XXXX XXXX ( XXXX Itinerary # XXXX ) on XX/XX/XXXX and checking out of XXXX XXXX on XX/XX/XXXX. To my surprise", and the single most common underlying issue is "however".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating as they were not taking any money from us or XXXX for the stay. So not only did XXXX erroneously charge us for XXXX XXXX XXXX XXXX XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
as they were not taking any money from us or XXXX for the stay. So not only did XXXX erroneously charge us for XXXX XXXX XXXX XXXX XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
as they were not taking any money from us or XXXX for the stay. So not only did XXXX erroneously charge us for XXXX XXXX XXXX XXXX XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against as they were not taking any money from us or XXXX for the stay. So not only did XXXX erroneously charge us for XXXX XXXX XXXX XXXX XXXX is "however" in the "I clearly and explicitly stated to XXXX customer service team on the phone that we would be checking in at XXXX XXXX XXXX XXXX ( XXXX Itinerary # XXXX ) on XX/XX/XXXX and checking out of XXXX XXXX on XX/XX/XXXX. To my surprise" product category.
Read our methodology — how this data is sourced, computed, and verified.