Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows as the website wouldnt allow since the payment was way past due. Between XXXX XXXX XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How as the website wouldnt allow since the payment was way past due. Between XXXX XXXX XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXX XXXX received an email response from Mr. Cooper that they would look into it ''. On XX/XX/XXXX | 1 |
| State | Complaints |
|---|---|
| I placed five ( 5 ) calls to the VA to speak with XXXX XXXX | 1 |
| Issue | Complaints |
|---|---|
| I had no knowledge of this until months later when I was verbally informed that by agreeing to an audit and applying for a Mortgage Assistance Application | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
as the website wouldnt allow since the payment was way past due. Between XXXX XXXX XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XXXX XX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, as the website wouldnt allow since the payment was way past due. Between XXXX XXXX XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX received an email response from Mr. Cooper that they would look into it ''. On XX/XX/XXXX", and the single most common underlying issue is "I had no knowledge of this until months later when I was verbally informed that by agreeing to an audit and applying for a Mortgage Assistance Application".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating as the website wouldnt allow since the payment was way past due. Between XXXX XXXX XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
as the website wouldnt allow since the payment was way past due. Between XXXX XXXX XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
as the website wouldnt allow since the payment was way past due. Between XXXX XXXX XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against as the website wouldnt allow since the payment was way past due. Between XXXX XXXX XXXX is "I had no knowledge of this until months later when I was verbally informed that by agreeing to an audit and applying for a Mortgage Assistance Application" in the "XXXX XXXX received an email response from Mr. Cooper that they would look into it ''. On XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.