as the calls are recorded. She would not do that on the phone with me. She said XXXX had given me the wrong information. I asked if they would honor it because I felt I was forced to open a new credit card account. She refused to let me speak to anyone above her. She stated my account was inactive

What the CFPB Record Shows About as the calls are recorded. She would not do that on the phone with me. She said XXXX had given me the wrong information. I asked if they would honor it because I felt I was forced to open a new credit card account. She refused to let me speak to anyone above her. She stated my account was inactive

as the calls are recorded. She would not do that on the phone with me. She said XXXX had given me the wrong information. I asked if they would honor it because I felt I was forced to open a new credit card account. She refused to let me speak to anyone above her. She stated my account was inactive has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I sp, and the most recent logged activity is I spoke to, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, as the calls are recorded. She would not do that on the phone with me. She said XXXX had given me the wrong information. I asked if they would honor it because I felt I was forced to open a new credit card account. She refused to let me speak to anyone above her. She stated my account was inactive reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and she understood the situation and advised me to open a new L.L. Bean Mastercard", and the single most common underlying issue is "and that they would return the {$180.00} in Bean Bucks ( reward dollars ) to my new account. They said it would be on the account within XXXX hours. I called XXXX hours later and the representative referenced the notes and assured me it would be in my account but I have to wait longer. I gave them ample time to transfer the L.L. Bean Bucks to my new card. On XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating as the calls are recorded. She would not do that on the phone with me. She said XXXX had given me the wrong information. I asked if they would honor it because I felt I was forced to open a new credit card account. She refused to let me speak to anyone above her. She stated my account was inactive: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.