Total complaints
1
Filed since This
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows as that was the deadline I had to cancel the card and not be charged for the annual fee. So this difference of ONE DAY's complaint history from CFPB public records. 1 consumers have filed complaints since This. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since This
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How as that was the deadline I had to cancel the card and not be charged for the annual fee. So this difference of ONE DAY's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I tried to cancel the card but American Express told me I would have to return the points given last year if I cancelled it. The reason given is that the condition of receiving the points was that if I were to cancel before the year was up | 1 |
| State | Complaints |
|---|---|
| due to some kind of technicality in calculating the days | 1 |
| Issue | Complaints |
|---|---|
| I had to cancel my card on XX/XX/XXXX in order to not have to return the points. HOWEVER | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
as that was the deadline I had to cancel the card and not be charged for the annual fee. So this difference of ONE DAY has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This year, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, as that was the deadline I had to cancel the card and not be charged for the annual fee. So this difference of ONE DAY reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I tried to cancel the card but American Express told me I would have to return the points given last year if I cancelled it. The reason given is that the condition of receiving the points was that if I were to cancel before the year was up", and the single most common underlying issue is "I had to cancel my card on XX/XX/XXXX in order to not have to return the points. HOWEVER".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating as that was the deadline I had to cancel the card and not be charged for the annual fee. So this difference of ONE DAY: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
as that was the deadline I had to cancel the card and not be charged for the annual fee. So this difference of ONE DAY has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
as that was the deadline I had to cancel the card and not be charged for the annual fee. So this difference of ONE DAY has a 0% timely response rate to CFPB complaints.
The most common issue reported against as that was the deadline I had to cancel the card and not be charged for the annual fee. So this difference of ONE DAY is "I had to cancel my card on XX/XX/XXXX in order to not have to return the points. HOWEVER" in the "I tried to cancel the card but American Express told me I would have to return the points given last year if I cancelled it. The reason given is that the condition of receiving the points was that if I were to cancel before the year was up" product category.
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