Total complaints
8
Filed since At t
8 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
8 consumer complaints filed with the CFPB
This profile shows as of today's complaint history from CFPB public records. 8 consumers have filed complaints since At t. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
8
Filed since At t
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How as of today's 8 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I identified the following inaccurate or erroneous addresses : 1. [ List the inaccurate address ( es ) | 3 |
| I spent many hours speaking to their customer service at XXXX. Lady disclosed her name is XXXX who is a supervisor of customer service. XXXX said she was not able to calculate all the amounts on her site. Per her instructions | 1 |
| I sent debt validation letters via certified mail to FirstSource Advantage | 1 |
| yet it had not cleared my bank. When I rechecked the PHH website it said that I was late. When I called them | 1 |
| I faxed all the requested documents | 1 |
| my name on my account has been updated. My address has been updated. However | 1 |
| State | Complaints |
|---|---|
| no corrective action has been taken. | 3 |
| XX/XX/XXXX | 2 |
| none of them have ever contacted me. We usually maintain a few XXXX XXXX dollars balance and give them a lot of business with credit cards | 1 |
| I have not received any response or validation of these debts from FirstSource Advantage | 1 |
| it says the same thing. Yet | 1 |
| Issue | Complaints |
|---|---|
| incorrect | 3 |
| XXXX XXXX who made me wait for over half an hour. XXXX XXXX was able to see that their calculation was not correct. I was very surprised that he said he had No authority | 1 |
| requesting validation of the alleged debts. The letters were received by FirstSource Advantage | 1 |
| because the money was there. I started a three-way call between my bank and PHH. I have a recording of that call. The gentleman at my bank | 1 |
| Social Security card | 1 |
| and when they checked my Equifax report | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
as of today has accumulated 8 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 6 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to At t, and the most recent logged activity is Upon revie, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, as of today reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I identified the following inaccurate or erroneous addresses : 1. [ List the inaccurate address ( es )", and the single most common underlying issue is "incorrect".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating as of today: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
as of today has received 8 consumer complaints filed with the Consumer Financial Protection Bureau.
as of today has a 0% timely response rate to CFPB complaints.
The most common issue reported against as of today is "incorrect" in the "I identified the following inaccurate or erroneous addresses : 1. [ List the inaccurate address ( es )" product category.
Read our methodology — how this data is sourced, computed, and verified.