Total complaints
1
Filed since Why
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows as it involved discussing my finances in a public place. In reaching out to additional lenders they feel that XXXX XXXX did not do her due diligence and did not have me adequately qualifiedfor anything in XXXX in relation to a construction loan. I would like for CCM to provide documentationthat indicates why XXXX XXXX told me I qualified and I would like documents that show how I qualified in XXXX considering the DTI difference.I hope this detailed account clarifies the issues at hand. I have attached the relevant screenshots and documents for your review. I look forward to a prompt resolution to this matter.,,CrossCountry Mortgage LLC,OR,973XX,,Consent provided,Web,2024-08-05,Closed with explanation,Yes,N/A,9711100's complaint history from CFPB public records. 1 consumers have filed complaints since Why . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Why
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How as it involved discussing my finances in a public place. In reaching out to additional lenders they feel that XXXX XXXX did not do her due diligence and did not have me adequately qualifiedfor anything in XXXX in relation to a construction loan. I would like for CCM to provide documentationthat indicates why XXXX XXXX told me I qualified and I would like documents that show how I qualified in XXXX considering the DTI difference.I hope this detailed account clarifies the issues at hand. I have attached the relevant screenshots and documents for your review. I look forward to a prompt resolution to this matter.,,CrossCountry Mortgage LLC,OR,973XX,,Consent provided,Web,2024-08-05,Closed with explanation,Yes,N/A,9711100's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I could have obtained a raise that would have been {$4000.00} or {$5000.00} addtl per year of which would have covered the vehicle difference in payment of {$230.00}. I kept asking XXXX XXXX if this was all I needed was thisraise and she continued to ignore this question in XXXX. I failto see where suddenly {$100000.00} comes in afterbeing told I needed no cash. It is apparent to methat CCM calculations should have reasonably shown that I was not qualified in the beginning. If I don't qualify in the end after reduction of costs | 1 |
| Issue | Complaints |
|---|---|
| but the only figures I received were in an email dated XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
as it involved discussing my finances in a public place. In reaching out to additional lenders they feel that XXXX XXXX did not do her due diligence and did not have me adequately qualifiedfor anything in XXXX in relation to a construction loan. I would like for CCM to provide documentationthat indicates why XXXX XXXX told me I qualified and I would like documents that show how I qualified in XXXX considering the DTI difference.I hope this detailed account clarifies the issues at hand. I have attached the relevant screenshots and documents for your review. I look forward to a prompt resolution to this matter.,,CrossCountry Mortgage LLC,OR,973XX,,Consent provided,Web,2024-08-05,Closed with explanation,Yes,N/A,9711100 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Why , and the most recent logged activity is Why also w, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, as it involved discussing my finances in a public place. In reaching out to additional lenders they feel that XXXX XXXX did not do her due diligence and did not have me adequately qualifiedfor anything in XXXX in relation to a construction loan. I would like for CCM to provide documentationthat indicates why XXXX XXXX told me I qualified and I would like documents that show how I qualified in XXXX considering the DTI difference.I hope this detailed account clarifies the issues at hand. I have attached the relevant screenshots and documents for your review. I look forward to a prompt resolution to this matter.,,CrossCountry Mortgage LLC,OR,973XX,,Consent provided,Web,2024-08-05,Closed with explanation,Yes,N/A,9711100 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I could have obtained a raise that would have been {$4000.00} or {$5000.00} addtl per year of which would have covered the vehicle difference in payment of {$230.00}. I kept asking XXXX XXXX if this was all I needed was thisraise and she continued to ignore this question in XXXX. I failto see where suddenly {$100000.00} comes in afterbeing told I needed no cash. It is apparent to methat CCM calculations should have reasonably shown that I was not qualified in the beginning. If I don't qualify in the end after reduction of costs", and the single most common underlying issue is "but the only figures I received were in an email dated XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating as it involved discussing my finances in a public place. In reaching out to additional lenders they feel that XXXX XXXX did not do her due diligence and did not have me adequately qualifiedfor anything in XXXX in relation to a construction loan. I would like for CCM to provide documentationthat indicates why XXXX XXXX told me I qualified and I would like documents that show how I qualified in XXXX considering the DTI difference.I hope this detailed account clarifies the issues at hand. I have attached the relevant screenshots and documents for your review. I look forward to a prompt resolution to this matter.,,CrossCountry Mortgage LLC,OR,973XX,,Consent provided,Web,2024-08-05,Closed with explanation,Yes,N/A,9711100: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
as it involved discussing my finances in a public place. In reaching out to additional lenders they feel that XXXX XXXX did not do her due diligence and did not have me adequately qualifiedfor anything in XXXX in relation to a construction loan. I would like for CCM to provide documentationthat indicates why XXXX XXXX told me I qualified and I would like documents that show how I qualified in XXXX considering the DTI difference.I hope this detailed account clarifies the issues at hand. I have attached the relevant screenshots and documents for your review. I look forward to a prompt resolution to this matter.,,CrossCountry Mortgage LLC,OR,973XX,,Consent provided,Web,2024-08-05,Closed with explanation,Yes,N/A,9711100 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
as it involved discussing my finances in a public place. In reaching out to additional lenders they feel that XXXX XXXX did not do her due diligence and did not have me adequately qualifiedfor anything in XXXX in relation to a construction loan. I would like for CCM to provide documentationthat indicates why XXXX XXXX told me I qualified and I would like documents that show how I qualified in XXXX considering the DTI difference.I hope this detailed account clarifies the issues at hand. I have attached the relevant screenshots and documents for your review. I look forward to a prompt resolution to this matter.,,CrossCountry Mortgage LLC,OR,973XX,,Consent provided,Web,2024-08-05,Closed with explanation,Yes,N/A,9711100 has a 0% timely response rate to CFPB complaints.
The most common issue reported against as it involved discussing my finances in a public place. In reaching out to additional lenders they feel that XXXX XXXX did not do her due diligence and did not have me adequately qualifiedfor anything in XXXX in relation to a construction loan. I would like for CCM to provide documentationthat indicates why XXXX XXXX told me I qualified and I would like documents that show how I qualified in XXXX considering the DTI difference.I hope this detailed account clarifies the issues at hand. I have attached the relevant screenshots and documents for your review. I look forward to a prompt resolution to this matter.,,CrossCountry Mortgage LLC,OR,973XX,,Consent provided,Web,2024-08-05,Closed with explanation,Yes,N/A,9711100 is "but the only figures I received were in an email dated XX/XX/XXXX" in the "I could have obtained a raise that would have been {$4000.00} or {$5000.00} addtl per year of which would have covered the vehicle difference in payment of {$230.00}. I kept asking XXXX XXXX if this was all I needed was thisraise and she continued to ignore this question in XXXX. I failto see where suddenly {$100000.00} comes in afterbeing told I needed no cash. It is apparent to methat CCM calculations should have reasonably shown that I was not qualified in the beginning. If I don't qualify in the end after reduction of costs" product category.
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