Total complaints
1
Filed since XXXX
2026 data Public-data reference. official source
as I was promised a letter before. I need to know where my XXXX XXXX payments have gone. I want to ensure they have been properly credited to my mortgage as I have not received any statements on any of them. XXXX/XXXX/2015 EMAILForward Consumer Rebuttal to Business XXXX/XXXX/2015 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : Per your request
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows as I was promised a letter before. I need to know where my XXXX XXXX payments have gone. I want to ensure they have been properly credited to my mortgage as I have not received any statements on any of them. XXXX/XXXX/2015 EMAILForward Consumer Rebuttal to Business XXXX/XXXX/2015 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : Per your request's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
XXXX
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
as I was promised a letter before. I need to know where my XXXX XXXX payments have gone. I want to ensure they have been properly credited to my mortgage as I have not received any statements on any of them. XXXX/XXXX/2015 EMAILForward Consumer Rebuttal to Business XXXX/XXXX/2015 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : Per your request complaint mix by product
- 2015 : 1 100.0% – 0% relief
How as I was promised a letter before. I need to know where my XXXX XXXX payments have gone. I want to ensure they have been properly credited to my mortgage as I have not received any statements on any of them. XXXX/XXXX/2015 EMAILForward Consumer Rebuttal to Business XXXX/XXXX/2015 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : Per your request's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| 2015 : New Mortgage Company is supposed to provide a welcome letter to the payee ; they have not after repeated attempts asking. If I am given an e-mail to send the form itself I can do that too. This company took over our mortgage in XXXX 2015 and I e-mailed them and requested information from their company. I received an e-mail back stating I would be sent the information I needed for their company. It 's now XXXX XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| LenderLive has reviewed your payment history. Based on that review we found the following : LenderLive received XXXX payments from you. We have also completed research with your prior servicer 's payment history. Their Payment history reflected that you made XXXX payment with them. A detailed letter with copies of each payment history will be sent to your attention. We duly apologize for any inconvenience or frustration the above referenced issues may have caused you. We at LenderLive expect to provide our borrowers with superior customer service and apologize that your experience did not hold up to that expectation. ***There is more to this complaint but it wo n't fit in your form. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| policies | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About as I was promised a letter before. I need to know where my XXXX XXXX payments have gone. I want to ensure they have been properly credited to my mortgage as I have not received any statements on any of them. XXXX/XXXX/2015 EMAILForward Consumer Rebuttal to Business XXXX/XXXX/2015 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : Per your request
as I was promised a letter before. I need to know where my XXXX XXXX payments have gone. I want to ensure they have been properly credited to my mortgage as I have not received any statements on any of them. XXXX/XXXX/2015 EMAILForward Consumer Rebuttal to Business XXXX/XXXX/2015 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : Per your request has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX COMPL, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, as I was promised a letter before. I need to know where my XXXX XXXX payments have gone. I want to ensure they have been properly credited to my mortgage as I have not received any statements on any of them. XXXX/XXXX/2015 EMAILForward Consumer Rebuttal to Business XXXX/XXXX/2015 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : Per your request reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "2015 : New Mortgage Company is supposed to provide a welcome letter to the payee ; they have not after repeated attempts asking. If I am given an e-mail to send the form itself I can do that too. This company took over our mortgage in XXXX 2015 and I e-mailed them and requested information from their company. I received an e-mail back stating I would be sent the information I needed for their company. It 's now XXXX XXXX", and the single most common underlying issue is "policies".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating as I was promised a letter before. I need to know where my XXXX XXXX payments have gone. I want to ensure they have been properly credited to my mortgage as I have not received any statements on any of them. XXXX/XXXX/2015 EMAILForward Consumer Rebuttal to Business XXXX/XXXX/2015 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : Per your request: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does as I was promised a letter before. I need to know where my XXXX XXXX payments have gone. I want to ensure they have been properly credited to my mortgage as I have not received any statements on any of them. XXXX/XXXX/2015 EMAILForward Consumer Rebuttal to Business XXXX/XXXX/2015 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : Per your request have?
as I was promised a letter before. I need to know where my XXXX XXXX payments have gone. I want to ensure they have been properly credited to my mortgage as I have not received any statements on any of them. XXXX/XXXX/2015 EMAILForward Consumer Rebuttal to Business XXXX/XXXX/2015 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : Per your request has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does as I was promised a letter before. I need to know where my XXXX XXXX payments have gone. I want to ensure they have been properly credited to my mortgage as I have not received any statements on any of them. XXXX/XXXX/2015 EMAILForward Consumer Rebuttal to Business XXXX/XXXX/2015 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : Per your request respond to complaints on time?
as I was promised a letter before. I need to know where my XXXX XXXX payments have gone. I want to ensure they have been properly credited to my mortgage as I have not received any statements on any of them. XXXX/XXXX/2015 EMAILForward Consumer Rebuttal to Business XXXX/XXXX/2015 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : Per your request has a 0% timely response rate to CFPB complaints.
What is the most common complaint about as I was promised a letter before. I need to know where my XXXX XXXX payments have gone. I want to ensure they have been properly credited to my mortgage as I have not received any statements on any of them. XXXX/XXXX/2015 EMAILForward Consumer Rebuttal to Business XXXX/XXXX/2015 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : Per your request?
The most common issue reported against as I was promised a letter before. I need to know where my XXXX XXXX payments have gone. I want to ensure they have been properly credited to my mortgage as I have not received any statements on any of them. XXXX/XXXX/2015 EMAILForward Consumer Rebuttal to Business XXXX/XXXX/2015 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : Per your request is "policies" in the "2015 : New Mortgage Company is supposed to provide a welcome letter to the payee ; they have not after repeated attempts asking. If I am given an e-mail to send the form itself I can do that too. This company took over our mortgage in XXXX 2015 and I e-mailed them and requested information from their company. I received an e-mail back stating I would be sent the information I needed for their company. It 's now XXXX XXXX" product category.
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